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Inspection Coming Due! : How to Determine the Service Interval of Your Processes!

Title data

Manderscheid, Jonas ; Reißner, Daniel ; Röglinger, Maximilian:
Inspection Coming Due! : How to Determine the Service Interval of Your Processes!
2015
Event: 13th International Conference on Business Process Management (BPM) , 31.08.-03.09.2015 , Innsbruck, Austria.
(Conference item: Conference , Paper )

Official URL: Volltext

Abstract in another language

Just like cars, processes require a general inspection from time to time. As, in reality, process portfolio managers are in charge of many processes, they do not have enough resources to deeply inspect all processes simultaneously. Nor would this be reasonable from a process performance point of view. Process portfolio managers therefore require guidance on how to determine the service interval of their processes, i.e., when they should analyze which process in depth to find out whether to initiate redesign projects. Despite the profound knowledge on process improvement, monitoring, and controlling, existing approaches are only able to rank processes or redesign projects. They do not indicate when to conduct an in-depth analysis. To overcome this research gap, we propose the critical process instance method (CPIM) that analytically predicts after which number of
executed instances a process should undergo an in-depth analysis. The CPIM combines ideas from process performance management, value-based business process management, and stochastic processes. It accounts for variations in process performance induced by the paths and tasks included in a process model as
well as by the positive and negative deviance experienced during past executions. For demonstration purposes, we apply the CPIM to an approval process for loan applications from the banking industry including a
scenario analysis.

Further data

Item Type: Conference item (Paper)
Refereed: Yes
Keywords: Business Process Management; Deviance; Process DecisionMaking; Process Performance Management; Stochastic Processes
Institutions of the University: Faculties > Faculty of Law, Business and Economics > Department of Business Administration
Faculties > Faculty of Law, Business and Economics > Department of Business Administration > Professorship Business Information Systems and Value Oriented Process Management
Faculties > Faculty of Law, Business and Economics > Department of Business Administration > Professorship Business Information Systems and Value Oriented Process Management > Professorship Business Information Systems and Value Oriented Process Management - Univ.-Prof. Dr. Maximilian Röglinger
Research Institutions
Research Institutions > Affiliated Institutes
Research Institutions > Affiliated Institutes > Fraunhofer Project Group Business and Information Systems Engineering
Research Institutions > Affiliated Institutes > FIM Research Center Finance & Information Management
Result of work at the UBT: Yes
DDC Subjects: 000 Computer Science, information, general works > 004 Computer science
300 Social sciences > 330 Economics
Date Deposited: 13 Mar 2019 07:20
Last Modified: 13 Mar 2019 07:20
URI: https://eref.uni-bayreuth.de/id/eprint/47959