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Why do Business Processes Deviate? : Results from a Delphi Study

Title data

König, Ulrich Matthias ; Linhart, Alexander ; Röglinger, Maximilian:
Why do Business Processes Deviate? : Results from a Delphi Study.
In: Business Research. Vol. 12 (2018) Issue 2 . - pp. 425-453.
ISSN 2198-2627
DOI: https://doi.org/10.1007/s40685-018-0076-0

Official URL: Volltext

Abstract in another language

Despite substantial investments in business process management (BPM), every organization experiences deviant processes, i.e., processes that show different behavior than intended. Thus, process deviance is an essential topic of BPM research and practice. Today, research on process deviance is mainly driven from a computer science perspective. IT-based methods and tools (e.g., deviance mining and prediction or compliance checking) detect process deviance by comparing log data from past pro-cess instances with normative process models or execution traces of currently running instances. How-ever, requiring process models and event logs as input, existing approaches are expensive and limited to processes executed in automated workflow environments. Further, they can only detect process devi-ance, not explain why it occurs. Thus, knowledge about reasons for process deviance is immature. What is missing is a systematic exploration of reasons for process deviance. Against this backdrop, we com-piled and structured reasons for process deviance based on a rating-type Delphi study with more than 30 experts from industry and academia. Thereby, we chose a process manager’s perspective as analyt-ical lens, as process managers are familiar with and responsible for business processes end-to-end. We also analyzed the reasons’ importance for causing deviance in routine and nonroutine processes, two process types that capture the nature of processes in terms of variation and variety. Our results contrib-ute to the descriptive knowledge on process deviance and serve as foundation for prescriptive research.

Further data

Item Type: Article in a journal
Refereed: Yes
Keywords: Business Process Management; Process Deviance; Delphi Study
Institutions of the University: Faculties > Faculty of Law, Business and Economics > Department of Business Administration
Faculties > Faculty of Law, Business and Economics > Department of Business Administration > Chair Information Systems and Value-Based Business Process Management
Faculties > Faculty of Law, Business and Economics > Department of Business Administration > Chair Information Systems and Value-Based Business Process Management > Chair Information Systems and Value-Based Business Process Management - Univ.-Prof. Dr. Maximilian Röglinger
Research Institutions
Research Institutions > Affiliated Institutes
Research Institutions > Affiliated Institutes > Fraunhofer Project Group Business and Information Systems Engineering
Research Institutions > Affiliated Institutes > FIM Research Center Finance & Information Management
Faculties
Faculties > Faculty of Law, Business and Economics
Result of work at the UBT: Yes
DDC Subjects: 000 Computer Science, information, general works > 004 Computer science
300 Social sciences > 330 Economics
Date Deposited: 12 Dec 2019 15:28
Last Modified: 16 Mar 2020 08:13
URI: https://eref.uni-bayreuth.de/id/eprint/53572