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A contingency lens on cloud provider management processes

Title data

Oesterle, Severin ; Jöhnk, Jan ; Keller, Robert ; Urbach, Nils ; Yu, Xin:
A contingency lens on cloud provider management processes.
In: Business Research. Vol. 13 (2020) . - pp. 1451-1489.
ISSN 2198-2627
DOI: https://doi.org/10.1007/s40685-020-00128-8

Official URL: Volltext

Abstract in another language

Traditional ways of managing information technology (IT) service providers are no longer applicable as companies use more and more services provisioned in the cloud. Therefore, organizations are looking for new ways to manage their relationship with cloud providers. The shift from IT-as-a-product to IT-as-aservice puts clients in a continued dependency on cloud service providers (CSPs), making provider management a critical factor for companies’ success. In this paper, we (1) identify cloud-specific challenges in managing CSPs, (2) develop a corresponding process framework for CSP management, and (3) discuss and extend this framework. Our final cloud management framework comprises ten processes for effective CSP management based on a literature study and twelve expert interviews. Furthermore, we unpack three major contingency factors, i.e., client–provider ratio, specificity, and service delivery model, which influence the reasonability and configuration of the cloud management processes. Drawing on two specific cases from our interview study, we explicate the contingency factors’ influence. Thus, our paper contributes to cloud sourcing research by deepening the understanding of client–provider relationships and by introducing a viable CSP management instrument contingent on three salient factors of cloud service provisioning.

Further data

Item Type: Article in a journal
Refereed: Yes
Keywords: Cloud computing; Cloud sourcing; IT sourcing; Provider management; Contingency theory; Interview study
Institutions of the University: Faculties > Faculty of Law, Business and Economics > Department of Business Administration
Faculties > Faculty of Law, Business and Economics > Department of Business Administration > Professor Information Systems Management and Strategic IT Management
Faculties > Faculty of Law, Business and Economics > Department of Business Administration > Former Professors > Professor Information Systems Management and Strategic IT Management - Univ.-Prof. Dr. Nils Urbach
Research Institutions
Research Institutions > Affiliated Institutes
Research Institutions > Affiliated Institutes > Fraunhofer Project Group Business and Information Systems Engineering
Research Institutions > Affiliated Institutes > FIM Research Center Finance & Information Management
Faculties
Faculties > Faculty of Law, Business and Economics
Faculties > Faculty of Law, Business and Economics > Department of Business Administration > Former Professors
Result of work at the UBT: Yes
DDC Subjects: 000 Computer Science, information, general works > 004 Computer science
300 Social sciences > 330 Economics
Date Deposited: 19 Nov 2020 10:18
Last Modified: 07 May 2021 07:13
URI: https://eref.uni-bayreuth.de/id/eprint/60010