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Understanding the evaluation of mHealth app features based on a cross-country Kano analysis

Title data

Gimpel, Henner ; Manner-Romberg, Tobias ; Schmied, Fabian ; Winkler, Till J.:
Understanding the evaluation of mHealth app features based on a cross-country Kano analysis.
In: Electronic Markets. (2021) .
ISSN 1422-8890

Official URL: Volltext

Project information

Project title:
Project's official titleProject's id
Projektgruppe WI Digital LifeNo information

Abstract in another language

While mobile health (mHealth) apps are playing an increasingly important role in digitalized health care, little is known regarding the effects of specific mHealth app features on user satisfaction across different healthcare system contexts. Using personal health record (PHR) apps as an example, this study identifies how potential users in Germany and Denmark evaluate a set of 26 app features, and whether evaluation differences can be explained by the differences in four pertinent user characteristics, namely privacy concerns, mHealth literacy, mHealth self-efficacy, and adult playfulness. Based on survey data from both countries, we employed the Kano method to evaluate PHR features and applied a quartile-based sample-split approach to understand the underlying relationships between user characteristics and their perceptions of features. Our results not only reveal significant differences in 14 of the features between Germans and Danes, they also demonstrate which of
the user characteristics best explain each of these differences. Our two key contributions are, first, to explain the evaluation of specific PHR app features on user satisfaction in two different healthcare contexts and, second, to demonstrate how to extend the Kano method in terms of explaining subgroup differences through user
characteristic antecedents. The implications for app providers and policy

Further data

Item Type: Article in a journal
Refereed: Yes
Keywords: Personal health record; Kano model; Privacy concerns; mHealth literacy; mHealth self-efficacy; Adult playfulness
Institutions of the University: Faculties > Faculty of Law, Business and Economics > Department of Business Administration
Faculties > Faculty of Law, Business and Economics > Department of Business Administration > Chair Business Administration XVII - Information Systems and Value-Based Business Process Management
Research Institutions
Research Institutions > Affiliated Institutes
Research Institutions > Affiliated Institutes > Fraunhofer Project Group Business and Information Systems Engineering
Research Institutions > Affiliated Institutes > FIM Research Center Finance & Information Management
Result of work at the UBT: No
DDC Subjects: 000 Computer Science, information, general works > 004 Computer science
300 Social sciences > 330 Economics
Date Deposited: 03 Feb 2021 08:57
Last Modified: 03 Feb 2021 08:57
URI: https://eref.uni-bayreuth.de/id/eprint/62721