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How to Support Users in Understanding Intelligent Systems? : Structuring the Discussion

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Eiband, Malin ; Buschek, Daniel ; Hussmann, Heinrich:
How to Support Users in Understanding Intelligent Systems? : Structuring the Discussion.
2021
Veranstaltung: 26th International Conference on Intelligent User Interfaces , 13.04.2021 - 17.04.2021 , Online (Originally: College Station, Texas, USA).
(Veranstaltungsbeitrag: Kongress/Konferenz/Symposium/Tagung , Paper )
DOI: https://doi.org/10.1145/3397481.3450694

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Projekttitel:
Offizieller Projekttitel
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AI Tools - Continuous Interaction with Computational Intelligence Tools
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Abstract

The opaque nature of many intelligent systems violates established usability principles and thus presents a challenge for human-computer interaction. Research in the field therefore highlights the need for transparency, scrutability, intelligibility, interpretability and explainability, among others. While all of these terms carry a vision of supporting users in understanding intelligent systems, the underlying notions and assumptions about users and their interaction with the system often remain unclear. We review the literature in HCI through the lens of implied user questions to synthesise a conceptual framework integrating user mindsets, user involvement, and knowledge outcomes to reveal, differentiate and classify current notions in prior work. This framework aims to resolve conceptual ambiguity in the field and enables researchers to clarify their assumptions and become aware of those made in prior work. We thus hope to advance and structure the dialogue in the HCI research community on supporting users in understanding intelligent systems.

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Publikationsform: Veranstaltungsbeitrag (Paper)
Begutachteter Beitrag: Ja
Keywords: Transparency; Review; Interactive machine learning; Scrutability; Intelligibility; End-user debugging; Interpretability; Accountability;
Intelligent systems; Explainability
Institutionen der Universität: Fakultäten > Fakultät für Mathematik, Physik und Informatik > Institut für Informatik
Fakultäten > Fakultät für Mathematik, Physik und Informatik > Institut für Informatik > Lehrstuhl Angewandte Informatik VIII
Fakultäten
Fakultäten > Fakultät für Mathematik, Physik und Informatik
Titel an der UBT entstanden: Ja
Themengebiete aus DDC: 000 Informatik,Informationswissenschaft, allgemeine Werke > 004 Informatik
Eingestellt am: 31 Mai 2021 09:41
Letzte Änderung: 23 Nov 2022 14:42
URI: https://eref.uni-bayreuth.de/id/eprint/65523