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Grenzfurtner, Wolfgang ; Gronalt, Manfred:
Continuous improvement of the industrialised housebuilding order fulfilment process.
In: Construction Innovation.
Bd. 21
(2021)
Heft 1
.
- S. 22-39.
ISSN 1477-0857
DOI: https://doi.org/10.1108/CI-10-2019-0115
Abstract
Purpose - A deeper understanding of what needs to be considered in order to improve the targeted incorporation of employees' knowledge into continuous improvement (CI) programmes in industrialised housebuilding (IHB) is required. This paper addresses the current lack of involvement and connects it to structural and corporate culture factors. To avoid misjudgements in improvement activities as well as to utilise the full potential of performance improvement ideas, CI tools and measures need to be adapted to facilitate this integration. Relevant factors are analysed and their influences on CI measures are assessed.
Design/methodology/approach - The research approach is built upon an explorative case study supported by a comprehensive literature review. Empirical data were collected through participant observation, guided interviews and company documents.
Findings - The influences on employee involvement within CI programmes and the corresponding suitability of important CI measures were evaluated on a set of relevant factors. These factors include (1) unique building projects, (2) project-based focus on order fulfilment, (3) fragmented order fulfilment process, (4) separation of order fulfilment activities in terms of space and time, (5) procedural rules for dealing with on-site failures, (6) short-term contracts with subcontractors, and (7) the practice of evaluating and monitoring performance on site.
Research limitations/implications - The research paves the way for the development of suitable tools, measures and methods to effectively involve employees from all profession within a CI program in IHB.
The empirical part of this research is based on a single case study.
Originality/value - This work extends the body of knowledge of CI application in the construction industry.