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Success Factors of Process Digitalization Projects : Insights from an Exploratory Study

Title data

Baier, Marie-Sophie ; Lockl, Jannik ; Röglinger, Maximilian ; Weidlich, Robin:
Success Factors of Process Digitalization Projects : Insights from an Exploratory Study.
In: Business Process Management Journal. Vol. 28 (2022) Issue 2 . - pp. 325-347.
ISSN 1463-7154
DOI: https://doi.org/10.1108/BPMJ-07-2021-0484

Official URL: Volltext

Project information

Project title:
Project's official titleProject's id
Projektgruppe WI Wertorientiertes ProzessmanagementNo information

Abstract in another language

Digitalization entails substantial change for organizations. Novel products emerge, bringing about opportunities in each industrial sector. However, many organizations not only struggle to integrate digital technologies (DTs) into their products, but also fail to capitalize on the ability of DTs to improve business processes. Against this backdrop, our study aims at identifying factors driving the success of process digitalization projects (PDPs). We conducted a structured literature review to build an ex-ante model of PDP success factors. We then conducted a multiple-case study (MCS) of completed PDPs, using the results to revise the ex-ante model from an interpretive stance. Taking a pragmatic approach, we finally went on to conduct an MCS of ongoing PDPs to compile an ex-post model. The final PDP Success Model covers 29 success factors, whereof ten are new and 19 build on existing research. Our findings extend the knowledge on digital transformation and process digitalization.

Further data

Item Type: Article in a journal
Refereed: Yes
Keywords: success factors; business process management; project management; digitalization; digital technologies; multiple-case study
Institutions of the University: Faculties > Faculty of Law, Business and Economics > Department of Business Administration
Faculties > Faculty of Law, Business and Economics > Department of Business Administration > Chair Business Administration XVII - Information Systems and Value-Based Business Process Management
Faculties > Faculty of Law, Business and Economics > Department of Business Administration > Chair Business Administration XVII - Information Systems and Value-Based Business Process Management > Chair Information Systems and Value-Based Business Process Management - Univ.-Prof. Dr. Maximilian Röglinger
Research Institutions
Research Institutions > Affiliated Institutes
Research Institutions > Affiliated Institutes > Fraunhofer Project Group Business and Information Systems Engineering
Research Institutions > Affiliated Institutes > FIM Research Center Finance & Information Management
Faculties
Faculties > Faculty of Law, Business and Economics
Result of work at the UBT: Yes
DDC Subjects: 000 Computer Science, information, general works > 004 Computer science
300 Social sciences > 330 Economics
Date Deposited: 17 Jan 2022 13:15
Last Modified: 14 Apr 2022 07:48
URI: https://eref.uni-bayreuth.de/id/eprint/68372