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Exploring the Use of Self-Sovereign Identity for Event Ticketing Systems

Title data

Feulner, Simon ; Sedlmeir, Johannes ; Schlatt, Vincent ; Urbach, Nils:
Exploring the Use of Self-Sovereign Identity for Event Ticketing Systems.
In: Electronic Markets. (2022) .
ISSN 1422-8890
DOI: https://doi.org/10.1007/s12525-022-00573-9

Official URL: Volltext

Project information

Project title:
Project's official titleProject's id
Projektgruppe WI BLockchain-LaborNo information

Abstract in another language

Ticket fraud and ticket scalping activities often cause high costs as well as trust concerns for fans buying event tickets, especially in the secondary ticketing market. To address these issues, several publications and projects have proposed using blockchain technology to enable digital trust and ticket verifiability and thus to improve event ticketing systems. However, these approaches exhibit considerable privacy challenges and fall short concerning reliable, efficient visitor identification, which is necessary for controlling secondary market transactions. We demonstrate how a novel paradigm for end-user digital identity management, called self-sovereign identity (SSI), can be utilized to gain secondary market control. To do so, we follow a rigorous design science research approach to build and evaluate an SSI-based event ticketing framework. Our findings demonstrate that SSI-based event ticketing can enable efficient secondary market control by facilitating a practical implementation of the centralized exchange model. To generalize our results, we derive design principles for the efficient, reliable, and privacy-oriented ticket and identity verification and the use of revocation registries.

Further data

Item Type: Article in a journal
Refereed: Yes
Keywords: Bot Prevention; Digitalization; Digital Wallet; Secondary Market Control; Ticket Scalping; Verifiable Credentials
Institutions of the University: Faculties > Faculty of Law, Business and Economics > Department of Business Administration
Faculties > Faculty of Law, Business and Economics > Department of Business Administration > Chair Business Administration VII - Information Systems Management
Faculties > Faculty of Law, Business and Economics > Department of Business Administration > Chair Business Administration VII - Information Systems Management > Chair Business Administration VII - Information Systems Management - Univ.-Prof. Dr. Torsten Eymann
Research Institutions
Research Institutions > Affiliated Institutes
Research Institutions > Affiliated Institutes > Fraunhofer Project Group Business and Information Systems Engineering
Research Institutions > Affiliated Institutes > FIM Research Center Finance & Information Management
Result of work at the UBT: Yes
DDC Subjects: 000 Computer Science, information, general works > 004 Computer science
300 Social sciences > 330 Economics
Date Deposited: 15 Sep 2022 05:24
Last Modified: 15 Sep 2022 05:24
URI: https://eref.uni-bayreuth.de/id/eprint/71835