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An Empirical Investigation of Employee Portal Success

Title data

Urbach, Nils ; Smolnik, Stefan ; Riempp, Gerold:
An Empirical Investigation of Employee Portal Success.
In: The Journal of Strategic Information Systems. Vol. 19 (2010) Issue 3 . - pp. 184-206.
ISSN 1873-1198

Official URL: Volltext

Project information

Project title:
Project's official titleProject's id
Projektgruppe WI Digital LifeNo information
Projektgruppe WI Kommunikation & IT-gestützte ZusammenarbeitNo information

Abstract in another language

Employee portals are utilized by many companies to improve companies’ information exchange, communication, and employee collaboration, as well as to better support their business processes. Owing to limited IT budgets and the need to justify investments in employee portals, assessing the benefits of these is an important field in research and practice. Thus, the purpose of this study is to gain a better understanding of employee portal success. We introduce a theoretical model for this that is based on the DeLone and McLean IS Success Model. Furthermore, we develop hypotheses regarding the associations between different models’ success dimensions and test them using more than 10,000 employees’ responses collected in a survey of 22 companies. Our results indicate that besides the factors contributing to IS success in general, other success dimensions – like the quality of the collaboration and process support – have to be considered when aiming for a successful employee portal. The study’s findings make it possible for practitioners to understand the levers with which to improve their employee portals. By empirically validating a comprehensive success model for employee portals, the study’s results advance theoretical development in the area of collaboration-centered systems and present a basis for further research in this field.

Further data

Item Type: Article in a journal
Refereed: Yes
Keywords: Employee portals; Enterprise portals; B2E (business-to-employee); IS success measurement; IS evaluation
Institutions of the University: Faculties > Faculty of Law, Business and Economics > Department of Business Administration
Faculties > Faculty of Law, Business and Economics > Department of Business Administration > Professorship Business Information Systems and strategic IT management
Faculties > Faculty of Law, Business and Economics > Department of Business Administration > Professorship Business Information Systems and strategic IT management > Professorship Business Informations Systems and strategic IT management - Univ.-Prof. Dr. Nils Urbach
Research Institutions
Research Institutions > Affiliated Institutes
Research Institutions > Affiliated Institutes > Fraunhofer Project Group Business and Information Systems Engineering
Research Institutions > Affiliated Institutes > FIM Research Center Finance & Information Management
Faculties
Faculties > Faculty of Law, Business and Economics
Result of work at the UBT: No
DDC Subjects: 000 Computer Science, information, general works > 004 Computer science
300 Social sciences > 330 Economics
Date Deposited: 31 Mar 2015 12:09
Last Modified: 07 Mar 2018 12:17
URI: https://eref.uni-bayreuth.de/id/eprint/7974