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Success Factors and Value Propositions of Software as a Service Providers : A Literature Review and Classification

Title data

Walther, Sebastian ; Plank, Andreas ; Eymann, Torsten ; Singh, Niraj ; Phadke, Gaurang:
Success Factors and Value Propositions of Software as a Service Providers : A Literature Review and Classification.
In: AMCIS 2012 Proceedings, Paper 1. - s.l. , 2012 . - pp. 1-14

Official URL: Volltext

Abstract in another language

The contribution of the paper is twofold. First, an overview is given, which success factors and value propositions have been investigated in recent research in the context of software as a service. Subsequently an indicator of each factor's relevance is provided by counting the number of mentions in the IS literature. Second, it offers a categorization scheme of the extracted factors according to Delone and McLean's IS success categories. To identify the relevant factors a literature review is conducted including high-ranked journal articles and conference proceedings, which are then complemented by referred books. Performance is found to be the most important success factor, while cost saving is the major value driver of software as a service. Additionally, the results show that many value propositions of software as a service are realized on an organizational level, while the most success factors to "run" the service can be found in the system quality category.

Further data

Item Type: Article in a book
Refereed: Yes
Institutions of the University: Faculties
Faculties > Faculty of Law, Business and Economics
Faculties > Faculty of Law, Business and Economics > Department of Business Administration
Faculties > Faculty of Law, Business and Economics > Department of Business Administration > Chair Business Administration VII
Faculties > Faculty of Law, Business and Economics > Department of Business Administration > Chair Business Administration VII > Chair Business Administration VII - Univ.-Prof. Dr. Torsten Eymann
Result of work at the UBT: Yes
DDC Subjects: 000 Computer Science, information, general works
000 Computer Science, information, general works > 000 Generalities, Science
300 Social sciences > 330 Economics
Date Deposited: 14 Aug 2014 05:59
Last Modified: 14 Aug 2014 06:58
URI: https://eref.uni-bayreuth.de/id/eprint/926