at Google ScholarTitle data
Bilstein, Nicola ; Mandl, Leonhard:
Because I'm Worth it : How Customer Status and Timeliness Affect Compensation Expectations in Service Recovery.
2015
Event: 24th Annual Frontiers in Service Conference
, 09.-12. Juli 2015
, San Jose, Kalifornien, USA.
(Conference item: Conference
,
Paper
)
Further data
| Item Type: | Conference item (Paper) |
|---|---|
| Refereed: | Yes |
| Institutions of the University: | Faculties > Faculty of Law, Business and Economics > Department of Business Administration > Chair Business Administration VIII - Marketing and Services Management Faculties Faculties > Faculty of Law, Business and Economics Faculties > Faculty of Law, Business and Economics > Department of Business Administration Faculties > Faculty of Law, Business and Economics > Department of Business Administration > Chair Business Administration VIII - Marketing and Services Management > Chair Business Administration VIII - Marketing and Services Management - Univ.-Prof. Dr. Nicola Bilstein |
| Result of work at the UBT: | No |
| DDC Subjects: | 300 Social sciences > 330 Economics |
| Date Deposited: | 03 Jun 2022 06:50 |
| Last Modified: | 13 Mar 2023 09:18 |
| URI: | https://eref.uni-bayreuth.de/id/eprint/69962 |