Balancing Technology and Humanity in Palliative Care: The Limits of Digitalization : Extended Abstract

Title data

Gimpel, Henner ; Osberghauser, Kilian ; Schoch, Manfred ; Wöhl, Moritz:
Balancing Technology and Humanity in Palliative Care: The Limits of Digitalization : Extended Abstract.
In: Proceedings of the 13th Conference on Health IT and Analytics (CHITA). - Baltmore, USA , 2023

Project information

Abstract in another language

The paper explores the limits to digitalization in the healthcare sector, particularly in palliative care. While the use of digital technologies can improve accessibility, quality of care, and efficiency, there are also limits to digitalization. Identifying these limits is essential to ensure digital transformation initiatives create value and deliver benefits. We use ethnographic work and action design research to understand the current level of digitalization in a German palliative care ward and potential areas for improvement. We identify technical, economic, and social limits to digitalization, including the lack of reliable technology, the need for personal connection, and ethical concerns. Identifying and respecting these limits can prevent the implementation of digital solutions that do not create value or have adverse effects.