bei Google ScholarTitelangaben
Schönig, Stefan ; Zeising, Michael ; Jablonski, Stefan:
Supporting Collaborative Work by Learning Process Models and Patterns from Cases.
In:
2013 9th International Conference on Collaborative Computing : Networking, Applications and Worksharing (Collaboratecom). Proceedings. -
Piscataway, NJ
,
2013
. - S. 60-69
ISBN 978-1-936968-92-3
DOI: https://doi.org/10.4108/icst.collaboratecom.2013.254071
Abstract
Recent work shows an increasing interest of the Busi-ness Process Management (BPM) community in unstructured, so-called "human-centric" processes. Case Management (CM) is a new trend that focuses on the support of collaborative human-cen-tric processes. Although CM provides concepts that support hu-man-centric work, processes have to be modelled beforehand in order to be supported by IT systems. Hence, a problem that arises when applying CM is that when organisations begin to formalize CM practice, it is often difficult to express rules controlling the ap-plicability of tasks. Furthermore, fundamental complexity chal-lenges arise when applying CM in practice. In this contribution, we provide a solution to these two issues. We propose that manag-ing human-centric processes should start with model skeletons that serve as a lattice where initial process execution can lean against. Additionally, by tracking different process cases, substan-tial process knowledge is recorded. Exploring process history might reveal certain recurring patterns that serve as dynamic guidance enhancement for CM systems. In this way, process mod-els might evolve over time, become more and more complete and better reflect operational reality.
Weitere Angaben
| Publikationsform: | Aufsatz in einem Buch |
|---|---|
| Begutachteter Beitrag: | Ja |
| Keywords: | Business Process Management; Process Mining; Adaptive Case Management; Association Rule Mining; Process Observation |
| Institutionen der Universität: | Fakultäten > Fakultät für Mathematik, Physik und Informatik > Institut für Informatik > Lehrstuhl Angewandte Informatik IV > Lehrstuhl Angewandte Informatik IV - Univ.-Prof. Dr.-Ing. Stefan Jablonski Fakultäten Fakultäten > Fakultät für Mathematik, Physik und Informatik Fakultäten > Fakultät für Mathematik, Physik und Informatik > Institut für Informatik Fakultäten > Fakultät für Mathematik, Physik und Informatik > Institut für Informatik > Lehrstuhl Angewandte Informatik IV |
| Titel an der UBT entstanden: | Ja |
| Themengebiete aus DDC: | 000 Informatik,Informationswissenschaft, allgemeine Werke > 004 Informatik |
| Eingestellt am: | 07 Dec 2017 09:36 |
| Letzte Änderung: | 07 Dec 2017 09:36 |
| URI: | https://eref.uni-bayreuth.de/id/eprint/34119 |