Configurable process models : experiences from a medical and an administrative case study

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Meerkamm, Stephanie ; Jablonski, Stefan:
Configurable process models : experiences from a medical and an administrative case study.
In: Proceedings of the 19th European Conference on Information Systems. - Helsinki , 2011

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Abstract

Reference (process) models are conceptual models that illustrate generic solutions for a certain domain. However, the generic concept of the reference process models requires the adaption of these process models to the demands of the individual customers. The concept of configurable process models is a step forwards towa rds this adaptation. Configurable process models integrate different variants of a business process into a single model. The deviation of an individual process model from a reference model can be seen as a variant of that reference model. While a technique for such models was already suggested in previous research, this paper presents two case studies in which this technique was tested in real-world scenarios. We sourced our material from a project at a middle-sized hospital introducing “clinical pathways”, and from our own university documenting the “student-life-cycle”. For each of these projects we identified the variants including all of the variation
points. The variation points mark the differences between the variants. After modeling, each identified set of variants was integrated into a configurable process model and these models were configured accordingly. This paper reports on both the observation during the model creation and the subsequent
configuration.