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Content-based Filtering for Worklist Reordering to improve User Satisfaction : A Position Paper

Title data

Petter, Sebastian ; Fichtner, Myriel ; Schönig, Stefan ; Jablonski, Stefan:
Content-based Filtering for Worklist Reordering to improve User Satisfaction : A Position Paper.
In: Filipe, Joaquim ; Śmiałek, Michał ; Brodsky, Alexander ; Hammoudi, Slimane (ed.): Proceedings of the 24th International Conference on Enterprise Information Systems. Volume 2. - Portugal : SciTePress , 2022 . - pp. 589-596
ISBN 978-989-758-569-2
DOI: https://doi.org/10.5220/0000149900003179

Project information

Project title:
Project's official titleProject's id
Verbundprojekt: Prozessbasierte Integration menschlicher Erwartungen in digitalisierte Arbeitswelten (PRIME.)No information

Project financing: Bundesministerium für Bildung und Forschung

Abstract in another language

Business Process Management (BPM) is an approach to optimize business processes regarding certain company goals, e.g., the duration or quality of process outcome. Human resources are essential to business processes and are often neglected during process optimization. Considering domains focusing on users, it can be observed that recommender systems are often used to support user decisions and increase user satisfaction. This inspired us to use recommendation techniques in the context of BPM. Employee satisfaction significantly influences productivity, while employees are more satisfied when their preferences are taken into account during process execution. In this work, we propose to adopt the concept of content-based filtering to recommend worklist items to process participants they probably prefer. Since this work is part of a research project, we illustrate our approach on a simplified real-world business process from one of our application partners.

Further data

Item Type: Article in a book
Refereed: Yes
Keywords: Business Process Management; Recommender Systems; Content-based Filtering; User-centered Process Improvement; User Satisfaction; Worklist Optimization; Process Activity Similarity
Institutions of the University: Faculties > Faculty of Mathematics, Physics und Computer Science
Faculties > Faculty of Mathematics, Physics und Computer Science > Department of Computer Science
Faculties > Faculty of Mathematics, Physics und Computer Science > Department of Computer Science > Chair Applied Computer Science IV
Faculties > Faculty of Mathematics, Physics und Computer Science > Department of Computer Science > Chair Applied Computer Science IV > Chair Applied Computer Science IV - Univ.-Prof. Dr.-Ing. Stefan Jablonski
Result of work at the UBT: Yes
DDC Subjects: 000 Computer Science, information, general works > 004 Computer science
Date Deposited: 03 May 2022 07:54
Last Modified: 03 May 2022 07:54
URI: https://eref.uni-bayreuth.de/id/eprint/69534