Analysis on the Value of Process Support Implementations for Quality Management

Title data

Seitz, Michael ; Jablonski, Stefan:
Analysis on the Value of Process Support Implementations for Quality Management.
In: Shishkov, Boris (ed.): Third International Symposium on Business Modeling and Software Design : Proceedings. - Noordwijkerhout : SciTePress , 2013 . - pp. 177-186
ISBN 978-989-8565-56-3
DOI: https://doi.org/10.5220/0004775201770186

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Abstract in another language

Many organizations face competitive pressure to enhance their business process capabilities and to comply with quality management directives. Methods like the Business Process Maturity Model (BPMM) therefore provide assistance by stating concrete requirements and measuring their fulfillment. However, there is still uncertainty about how much technical support (e.g. guidance, documentation) is actually reasonable in order to adapt the business process to a specific maturity level. In this paper an analysis approach is introduced that enables to assess the value of process support implementations for quality management and assists practitioners with the decision-making whether the value is appropriate for the use case. The application of the concept is illustrated using the example of four representative implementations ranging from manual human-controlled to automatic system-controlled support.