Zeitschrift: Journal of Service Research

2019

Brodie, Roderick J. ; Fehrer, Julia ; Jaakkola, Elina ; Conduit, Jodie:
Actor Engagement in Networks : Defining the Conceptual Domain.
In: Journal of Service Research. Bd. 22 (2019) Heft 2 . - S. 173-188.
ISSN 1552-7379
DOI: https://doi.org/10.1177/1094670519827385

Hogreve, Jens ; Bilstein, Nicola ; Hörner, Kathrin:
Service Recovery on Stage : Effects of Social Media Recovery on Virtually Present Others.
In: Journal of Service Research. Bd. 22 (2019) Heft 4 . - S. 421-439.
ISSN 1552-7379
DOI: https://doi.org/10.1177/1094670519851871

2006

Roth, Stefan ; Woratschek, Herbert ; Pastowski, Sven:
Negotiating Prices for Customized Services.
In: Journal of Service Research. Bd. 8 (2006) Heft 4 . - S. 316-329.
ISSN 1552-7379
DOI: https://doi.org/10.1177/1094670506286330