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Assessing IT Management’s Performance : A Design Theory for Strategic IT Benchmarking

Title data

Ebner, Katharina ; Mueller, Benjamin ; Urbach, Nils ; Riempp, Gerold ; Krcmar, Helmut:
Assessing IT Management’s Performance : A Design Theory for Strategic IT Benchmarking.
In: IEEE Transactions on Engineering Management. Vol. 63 (2016) Issue 1 . - pp. 116-123.
ISSN 0018-9391
DOI: https://doi.org/10.1109/TEM.2015.2508499

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Project information

Project title:
Project's official titleProject's id
Projektgruppe WI Strategisches IT-ManagementNo information

Abstract in another language

Given the continued economic pressure on IT organizations, the effective and efficient delivery of IT remains a crucial issue for IT executives in order to optimize their department’s perfor-mance. Due to company specifics, however, an absolute assessment of IT organizations’ per-formance has often proven difficult in the past. Consequently, many IT executives revert to comparative assessments such as IT benchmarking. IT benchmarking has been increasingly used to support IT management, also on a strategic level. While past research on such strategic IT benchmarking (SITBM) often focused on process models and optimal peer group composi-tion, many practitioners repeatedly report problems with identifying or developing suitable methods for collecting the data needed for SITBM. We introduce a design theory for SITBM methods and illustrate how we derived the theory from an SITBM project over a period of 10 years. During that time, the method from which we abstract our design theory was applied in 102 different companies. We contribute to practice and theory by not only reporting a field-tested method for SITBM, but also by providing a design theoretical basis on how to develop such a method as a blueprint for IT managers that want to set-up an SITBM.

Further data

Item Type: Article in a journal
Refereed: Yes
Keywords: Strategic IT Benchmarking; Strategic IT Management; IT Performance Measurement; Design Theory
Institutions of the University: Faculties > Faculty of Law, Business and Economics > Department of Business Administration
Faculties > Faculty of Law, Business and Economics > Department of Business Administration > Professorship Business Information Systems and strategic IT management
Faculties > Faculty of Law, Business and Economics > Department of Business Administration > Professorship Business Information Systems and strategic IT management > Professorship Business Informations Systems and strategic IT management - Univ.-Prof. Dr. Nils Urbach
Research Institutions
Research Institutions > Affiliated Institutes
Research Institutions > Affiliated Institutes > Fraunhofer Project Group Business and Information Systems Engineering
Research Institutions > Affiliated Institutes > FIM Research Center Finance & Information Management
Faculties
Faculties > Faculty of Law, Business and Economics
Result of work at the UBT: Yes
DDC Subjects: 000 Computer Science, information, general works > 004 Computer science
300 Social sciences > 330 Economics
Date Deposited: 25 Jan 2016 07:30
Last Modified: 07 Mar 2018 11:47
URI: https://eref.uni-bayreuth.de/id/eprint/29912