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Prioritization of Interconnected Processes : a PageRank-based Approach

Title data

Lehnert, Martin ; Röglinger, Maximilian ; Seyfried, Johannes:
Prioritization of Interconnected Processes : a PageRank-based Approach.
In: Business & Information Systems Engineering. (2017) . - 26 Seiten.
ISSN 1867-0202

Official URL: Volltext

Project information

Project title:
Project's official titleProject's id
Projektgruppe WI Wertorientiertes ProzessmanagementNo information

Abstract in another language

Deciding which business processes to improve is a challenge of all organizations. The literature on business process management (BPM) offers several approaches that support process prioriti-zation. Sharing the individual process as unit of analysis, these approaches determine the processes' need for improvement mostly based on performance indicators, but neglect how pro-cesses are interconnected. So far, the interconnectedness of processes is only captured for descriptive purposes in process model repositories or business process architectures (BPAs). Prioritizing processes without catering for their interconnectedness, however, biases prioritization decisions and causes a misallocation of corporate funds. What is missing are process prioritization approaches that consider the processes' individual need for improvement and their interconnect-edness. To address this research problem, we propose the ProcessPageRank (PPR) as our main contribution. The PPR prioritizes processes of a given BPA by ranking them according to their network-adjusted need for improvement. The PPR builds on knowledge from process performance management, BPAs, and network analysis – particularly the Google PageRank. As for evaluation, we validated the PPR's design specification against empirically validated and theory-backed design propositions. We also instantiated the PPR's design specification as a software prototype and applied the prototype to a real-world BPA.

Further data

Item Type: Article in a journal
Refereed: Yes
Keywords: Business process management; Network analysis; PageRank; Business process architecture; Process interconnectedness; Process network; Process prioritization
Institutions of the University: Faculties > Faculty of Law, Business and Economics > Department of Business Administration > Professorship Business Information Systems and Value Oriented Process Management > Professorship Business Information Systems and Value Oriented Process Management - Univ.-Prof. Dr. Maximilian Röglinger
Profile Fields > Emerging Fields > Innovation and Consumer Protection
Research Institutions > Affiliated Institutes > Fraunhofer Project Group Business and Information Systems Engineering
Research Institutions > Affiliated Institutes > FIM Research Center Finance & Information Management
Faculties
Faculties > Faculty of Law, Business and Economics
Faculties > Faculty of Law, Business and Economics > Department of Business Administration
Faculties > Faculty of Law, Business and Economics > Department of Business Administration > Professorship Business Information Systems and Value Oriented Process Management
Profile Fields
Profile Fields > Emerging Fields
Research Institutions
Research Institutions > Affiliated Institutes
Result of work at the UBT: Yes
DDC Subjects: 000 Computer Science, information, general works > 004 Computer science
300 Social sciences > 330 Economics
Date Deposited: 27 Feb 2017 10:23
Last Modified: 07 Mar 2018 11:53
URI: https://eref.uni-bayreuth.de/id/eprint/36188