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How to Exploit the Digitalization Potential of Business Processes

Title data

Denner, Marie-Sophie ; Püschel, Louis ; Röglinger, Maximilian:
How to Exploit the Digitalization Potential of Business Processes.
In: Business & Information Systems Engineering. Vol. 60 (2018) Issue 4 . - pp. 331-349.
ISSN 1867-0202
DOI: https://doi.org/10.1007/s12599-017-0509-x

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Abstract in another language

Process improvement is the most value-adding activity in the BPM lifecycle. Despite ma-ture knowledge, many approaches have been criticized to lack guidance on how to put process improvement into practice. Given the variety of emerging digital technologies, organizations not only face the process improvement black box, but also high uncertainty regarding digital technologies. We thus propose a method that supports organizations in exploiting the digitalization potential of their processes. To do so, we adopted action de-sign research (ADR) and situational method engineering (SME). We conducted two de-sign cycles involving practitioners (i.e., managers and BPM experts) and end-users (i.e., process owners and participants). In the first cycle, we evaluated our method’s alpha version by interviewing practitioners from five organizations. In the second cycle, we evaluated the beta version via real-world case studies. In this paper, we include detailed results of one case study, which we conducted at a semiconductor manufacturer.

Further data

Item Type: Article in a journal
Refereed: Yes
Keywords: Business Process Improvement; Business Process Management; Digital Transformation; Digital Technologies; Situational Method Engineering; Action Design Research
Institutions of the University: Faculties > Faculty of Law, Business and Economics > Department of Business Administration
Faculties > Faculty of Law, Business and Economics > Department of Business Administration > Professorship Business Information Systems and Value Oriented Process Management
Faculties > Faculty of Law, Business and Economics > Department of Business Administration > Professorship Business Information Systems and Value Oriented Process Management > Professorship Business Information Systems and Value Oriented Process Management - Univ.-Prof. Dr. Maximilian Röglinger
Research Institutions
Research Institutions > Affiliated Institutes
Research Institutions > Affiliated Institutes > Fraunhofer Project Group Business and Information Systems Engineering
Research Institutions > Affiliated Institutes > FIM Research Center Finance & Information Management
Faculties
Faculties > Faculty of Law, Business and Economics
Result of work at the UBT: Yes
DDC Subjects: 000 Computer Science, information, general works > 004 Computer science
300 Social sciences > 330 Economics
Date Deposited: 28 Jun 2017 07:08
Last Modified: 19 Jul 2018 09:48
URI: https://eref.uni-bayreuth.de/id/eprint/38203