Titlebar

Bibliografische Daten exportieren
Literatur vom gleichen Autor
plus auf ERef Bayreuth
plus bei Google Scholar

 

Emergent User Roles of a Digital Workplace : A Network Analysis Based on Trace Data

Titelangaben

Frank, Leonhard ; Gimpel, Henner ; Schmidt, Marco ; Schoch, Manfred:
Emergent User Roles of a Digital Workplace : A Network Analysis Based on Trace Data.
2017
Veranstaltung: International Conference on Information Systems (ICIS 2017) , 10.-13. December 2017 , Seoul, South Korea.
(Veranstaltungsbeitrag: Kongress/Konferenz/Symposium/Tagung , Vortrag )

Volltext

Link zum Volltext (externe URL): Volltext

Abstract

Communication and collaboration software for knowledge workers are introduced with high expectations, especially in knowledge-intense industries. While advantages of such
tools are well documented in theory, many initiatives have yet to achieve the desired outcomes in practice. Research has dealt with roles in the digital workplace and found that one-size-fits-all solutions are not suitable. However, for a lack of real-world data the
matter is still not sufficiently understood. To close this gap, we conduct a sequential mixed method study. We perform an exploratory analysis based on trace data within a service
organization and reconstruct its social structure. Through a cluster analysis, eight distinct emergent user roles are identified. Additionally, we analyze covariates of cluster membership, such as organizational hierarchy, through statistical testing. Lastly, semistructured
interviews help to explain our findings qualitatively. We contribute to research and practice by deepening the understanding of heterogeneous user behavior in a digital workplace.

Weitere Angaben

Publikationsform: Veranstaltungsbeitrag (Vortrag)
Begutachteter Beitrag: Ja
Keywords: digital workplace; social software; digital trace data; social structure; social network analysis; emergent user roles; communication channel; collaboration platform
Institutionen der Universität: Fakultäten > Rechts- und Wirtschaftswissenschaftliche Fakultät > Fachgruppe Betriebswirtschaftslehre
Forschungseinrichtungen
Forschungseinrichtungen > Institute in Verbindung mit der Universität
Forschungseinrichtungen > Institute in Verbindung mit der Universität > Projektgruppe Wirtschaftsinformatik der Fraunhofer FIT
Forschungseinrichtungen > Institute in Verbindung mit der Universität > FIM Kernkompetenzzentrum Finanz- & Informationsmanagement
Fakultäten
Fakultäten > Rechts- und Wirtschaftswissenschaftliche Fakultät
Titel an der UBT entstanden: Nein
Themengebiete aus DDC: 000 Informatik,Informationswissenschaft, allgemeine Werke > 004 Informatik
300 Sozialwissenschaften > 330 Wirtschaft
Eingestellt am: 22 Dec 2017 06:45
Letzte Änderung: 22 Dec 2017 06:45
URI: https://eref.uni-bayreuth.de/id/eprint/41070