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Design Blueprint for Stress-Sensitive Adaptive Enterprise Systems


Adam, Marc T. P. ; Gimpel, Henner ; Mädche, Alexander ; Riedl, René:
Design Blueprint for Stress-Sensitive Adaptive Enterprise Systems.
In: Business & Information Systems Engineering. Bd. 59 (2017) Heft 4 . - S. 277-291.
ISSN 1867-0202
DOI: https://doi.org/10.1007/s12599-016-0451-3


Stress is a major problem in the human society, impairing the well-being, health, performance, and productivity of many people worldwide. Most notably, people increasingly experience stress during human-computer interactions because of the ubiquity of and permanent connection to information and communication technologies. This phenomenon is referred to as technostress. Enterprise systems, designed to improve the productivity of organizations, frequently contribute to this technostress and thereby counteract their objective. Based on theoretical foundations and input from exploratory interviews and focus group discussions, the paper presents a design blueprint for stress-sensitive adaptive enterprise systems (SSAESes). A major characteristic of SSAESes is that biosignals (e.g., heart rate or skin conductance) are integrated as real-time stress measures, with the goal that systems automatically adapt to the users’ stress levels, thereby improving human-computer interactions. Various design interventions on the individual, technological, and organizational levels promise to directly affect stressors or moderate the impact of stressors on important negative effects (e.g., health or performance). However, designing and deploying SSAESes pose significant challenges with respect to technical feasibility, social and ethical acceptability, as well as adoption and use. Considering these challenges, the paper proposes a 4-stage step-by-step implementation approach. With this Research Note on technostress in organizations, the authors seek to stimulate the discussion about a timely and important phenomenon, particularly from a design science research perspective.

Weitere Angaben

Publikationsform: Artikel in einer Zeitschrift
Begutachteter Beitrag: Ja
Keywords: Adaptive automation; Affective computing; Enterprise systems; Biofeedback; NeuroIS; Stress; Technostress; Design science research
Institutionen der Universität: Fakultäten > Rechts- und Wirtschaftswissenschaftliche Fakultät > Fachgruppe Betriebswirtschaftslehre
Forschungseinrichtungen > Institute in Verbindung mit der Universität
Forschungseinrichtungen > Institute in Verbindung mit der Universität > Projektgruppe Wirtschaftsinformatik der Fraunhofer FIT
Forschungseinrichtungen > Institute in Verbindung mit der Universität > FIM Kernkompetenzzentrum Finanz- & Informationsmanagement
Fakultäten > Rechts- und Wirtschaftswissenschaftliche Fakultät
Titel an der UBT entstanden: Nein
Themengebiete aus DDC: 000 Informatik,Informationswissenschaft, allgemeine Werke > 004 Informatik
300 Sozialwissenschaften > 330 Wirtschaft
Eingestellt am: 09 Jan 2018 09:45
Letzte Änderung: 09 Jan 2018 09:45
URI: https://eref.uni-bayreuth.de/id/eprint/41577