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To Measure Is to Know : Development of an Instrument for Measuring Consulting Service Value

Title data

Oesterle, Severin ; Buchwald, Arne ; Urbach, Nils:
To Measure Is to Know : Development of an Instrument for Measuring Consulting Service Value.
In: Nissen, Volker (ed.): Advances in Consulting Research : Recent Findings and Practical Cases. - Cham : Springer , 2018 . - pp. 79-101
ISBN 978-3-319-95998-6

Official URL: Volltext

Abstract in another language

While their fundamental business model has not changed for many decades, consulting firms are currently faced with serious challenges putting the complete market at the risk of disruption. Given that situation, it is essential for consultancies to understand how value emerges in consulting projects in the eyes of their clients. Turning to the customer perspective, it is also important to understand how value emerges from the relationship with consultancies. While previous literature provides valuable but fragmented starting points to explain the joint value creation in IT consulting projects, we suggested a synthesized conceptual model drawing on the service-dominant logic in a previous article that integrates both the service provider and client perspectives. In this article, we now put forth a measurement instrument that we subjected to a preliminary empirical validation with which the important determinants in both spheres can be assessed to ultimately explain the value of the IT consulting service in a follow-up, largescale quantitative-empirical validation.

Further data

Item Type: Article in a book
Refereed: Yes
Keywords: Value Co-creation; Service Dominant Logic; IT Consulting Services
Institutions of the University: Faculties > Faculty of Law, Business and Economics > Department of Business Administration
Faculties > Faculty of Law, Business and Economics > Department of Business Administration > Professorship Business Information Systems and strategic IT management
Faculties > Faculty of Law, Business and Economics > Department of Business Administration > Professorship Business Information Systems and strategic IT management > Professorship Business Informations Systems and strategic IT management - Univ.-Prof. Dr. Nils Urbach
Research Institutions
Research Institutions > Affiliated Institutes
Research Institutions > Affiliated Institutes > Fraunhofer Project Group Business and Information Systems Engineering
Research Institutions > Affiliated Institutes > FIM Research Center Finance & Information Management
Faculties
Faculties > Faculty of Law, Business and Economics
Result of work at the UBT: Yes
DDC Subjects: 000 Computer Science, information, general works > 004 Computer science
300 Social sciences > 330 Economics
Date Deposited: 24 Oct 2018 12:06
Last Modified: 15 Nov 2019 07:41
URI: https://eref.uni-bayreuth.de/id/eprint/46135