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Spezifizierung des Kano-Modells zur Messung von Kundenzufriedenheit

Title data

Buhl, Hans Ulrich ; Kundisch, Dennis ; Renz, Annette ; Schackmann, Nicola:
Spezifizierung des Kano-Modells zur Messung von Kundenzufriedenheit.
In: Oberweis, Andreas (ed.): eOrganisation : Service-, Prozess-, Market-Engineering. Bd. 1. - Karlsruhe : Universitätsverlag , 2007 . - pp. 879-896
ISBN 978-3-86644-093-7

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Further data

Item Type: Article in a book
Refereed: Yes
Institutions of the University: Faculties > Faculty of Law, Business and Economics > Department of Business Administration
Research Institutions > Affiliated Institutes > Fraunhofer Project Group Business and Information Systems Engineering
Research Institutions > Affiliated Institutes > FIM Research Center Finance & Information Management
Faculties
Faculties > Faculty of Law, Business and Economics
Research Institutions
Research Institutions > Affiliated Institutes
Result of work at the UBT: No
DDC Subjects: 000 Computer Science, information, general works > 004 Computer science
300 Social sciences > 330 Economics
Date Deposited: 13 Dec 2018 10:07
Last Modified: 14 Jan 2019 13:47
URI: https://eref.uni-bayreuth.de/id/eprint/46654