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Less Complex than Expected : What Really Drives IT Consulting Value

Title data

Oesterle, Severin ; Buchwald, Arne ; Urbach, Nils:
Less Complex than Expected : What Really Drives IT Consulting Value.
2019
Event: 14th International Conference on Wirtschaftsinformatik (WI) , 24.2.-27.2.2019 , Siegen, Germany.
(Conference item: Conference , Speech )

Official URL: Volltext

Abstract in another language

Digitalization has a broad impact and the risk of external disruption is omnipresent throughout all industries which also applies to IT consulting firms. One response to this threat is to understand better the determinants of how value is created during the joint work on an IT project. Although previous literature offers valuable starting points for explaining value co-creation, no previous research synthesizes service provider and client perspective in a comprehensive model and empirically explains the co-creation of IT consulting service value. We build on the service-dominant (S-D) logic as the fundamental meta-theory and evaluate our deductively derived structural model based on 113 collected responses from IT consulting projects using structural equation modeling. Our major finding is that IT consulting service value only seems to be determined by consultant capabilities. Our findings provide new insights for S-D logic and service science literature and potential for future research.

Further data

Item Type: Conference item (Speech)
Refereed: Yes
Keywords: Value; Value Co-Creation; Service-Dominant Logic; Service Science; IT Consulting Services
Institutions of the University: Faculties > Faculty of Law, Business and Economics > Department of Business Administration
Faculties > Faculty of Law, Business and Economics > Department of Business Administration > Professorship Business Information Systems and strategic IT management
Faculties > Faculty of Law, Business and Economics > Department of Business Administration > Professorship Business Information Systems and strategic IT management > Professorship Business Informations Systems and strategic IT management - Univ.-Prof. Dr. Nils Urbach
Faculties > Faculty of Law, Business and Economics > Department of Business Administration > Professorship Business Information Systems and Value Oriented Process Management
Research Institutions
Research Institutions > Affiliated Institutes
Research Institutions > Affiliated Institutes > Fraunhofer Project Group Business and Information Systems Engineering
Research Institutions > Affiliated Institutes > FIM Research Center Finance & Information Management
Faculties
Faculties > Faculty of Law, Business and Economics
Result of work at the UBT: Yes
DDC Subjects: 000 Computer Science, information, general works > 004 Computer science
300 Social sciences > 330 Economics
Date Deposited: 08 Jan 2019 08:09
Last Modified: 12 Mar 2019 16:02
URI: https://eref.uni-bayreuth.de/id/eprint/46769