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Häckel, Björn ; Dorsch, Christoph:
Integrating Business Partners On Demand : The Effect on Capacity Planning for Cost Driven Support Processes.
In: Sprague, Ralph H.
(Hrsg.):
45th Hawaii International Conference on System Science : (HICSS 2012) ; Maui, Hawaii, USA, 4-7 January 2012. Volume 6. -
Piscataway, NJ
: IEEE
,
2012
. - S. 4796-4805
ISBN 978-1-4577-1925-7
DOI: https://doi.org/10.1109/HICSS.2012.333
Abstract
Capacity planning for business processes is still a major challenge. Technology enabling on demand integration of business partners handling peak load at short notice may help. We model a three-stage supply chain with a service provider receiving demand from its customers usually executed by an in-house unit. Alternatively the demand can be routed to external business partners if these offer capacity and a preferable execution. Then the capacity planning problem of the service provider is examined: In what way does this "on demand integration capability" affect the optimal level of in-house capacity? The model consists of two separate queuing systems (in-house unit and external business partners) along with their relevant cost functions. Furthermore a routing algorithm is developed. It evaluates both systems for every incoming order and decides about routing to the preferable one. To derive results a discrete-event simulation is necessary performed within a case study of the securities trading and settlement process. Three insights are gained: There are situations where on demand integration leads to reduced optimal capacity. Furthermore the risk of allocating an inappropriate amount of capacity can be reduced as well as the total operating costs of the business process.
Weitere Angaben
| Publikationsform: | Aufsatz in einem Buch |
|---|---|
| Begutachteter Beitrag: | Ja |
| Institutionen der Universität: | Fakultäten > Rechts- und Wirtschaftswissenschaftliche Fakultät > Fachgruppe Betriebswirtschaftslehre Forschungseinrichtungen Forschungseinrichtungen > Institute in Verbindung mit der Universität Forschungseinrichtungen > Institute in Verbindung mit der Universität > Projektgruppe Wirtschaftsinformatik der Fraunhofer FIT Forschungseinrichtungen > Institute in Verbindung mit der Universität > FIM Kernkompetenzzentrum Finanz- & Informationsmanagement Fakultäten Fakultäten > Rechts- und Wirtschaftswissenschaftliche Fakultät |
| Titel an der UBT entstanden: | Nein |
| Themengebiete aus DDC: | 000 Informatik,Informationswissenschaft, allgemeine Werke > 004 Informatik 300 Sozialwissenschaften > 330 Wirtschaft |
| Eingestellt am: | 13 Mär 2019 07:24 |
| Letzte Änderung: | 12 Apr 2022 13:38 |
| URI: | https://eref.uni-bayreuth.de/id/eprint/47962 |