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An Exploration into Future Business Process Management Capabilities in View of Digitalization : Results from a Delphi Study

Title data

Kerpedzhiev, Georgi ; König, Ulrich Matthias ; Röglinger, Maximilian ; Rosemann, Michael:
An Exploration into Future Business Process Management Capabilities in View of Digitalization : Results from a Delphi Study.
In: Business & Information Systems Engineering. (2020) .
ISSN 1867-0202
DOI: https://doi.org/10.1007/s12599-020-00637-0

Official URL: Volltext

Abstract in another language

Business process management (BPM) is a mature discipline that drives corporate success through effective and efficient business processes. BPM is commonly structured via capability frameworks, which describe and bundle capability areas relevant for implementing process orientation in organizations. Despite their comprehensive use, existing BPM capability frameworks are being challenged by socio-technical changes such as those brought about by digitalization. In line with the uptake of novel technologies, digitalization transforms existing and enables new processes due to its impact on individual behavior and needs, intra- and inter-company collaboration, and new forms of automation. This development led the authors to presume that digitalization calls for new capability areas and that existing frameworks need to be updated. Hence, this study explored which BPM capability areas will become relevant in view of digitalization through a Delphi study with international experts from industry and academia. The study resulted in an updated BPM capability framework, accompanied by insights into challenges and opportunities of BPM. The results show that, while there is a strong link between current and future capability areas, a number of entirely new and enhanced capabilities are required for BPM to drive corporate success in view of digitalization.

Further data

Item Type: Article in a journal
Refereed: Yes
Keywords: Business process management; Capability framework; Delphi study; Digitalization
Institutions of the University: Faculties > Faculty of Law, Business and Economics > Department of Business Administration
Faculties > Faculty of Law, Business and Economics > Department of Business Administration > Chair Information Systems and Value-Based Business Process Management
Faculties > Faculty of Law, Business and Economics > Department of Business Administration > Chair Information Systems and Value-Based Business Process Management > Chair Information Systems and Value-Based Business Process Management - Univ.-Prof. Dr. Maximilian Röglinger
Research Institutions
Research Institutions > Affiliated Institutes
Research Institutions > Affiliated Institutes > Fraunhofer Project Group Business and Information Systems Engineering
Research Institutions > Affiliated Institutes > FIM Research Center Finance & Information Management
Faculties
Faculties > Faculty of Law, Business and Economics
Result of work at the UBT: Yes
DDC Subjects: 000 Computer Science, information, general works > 004 Computer science
300 Social sciences > 330 Economics
Date Deposited: 06 Mar 2020 09:33
Last Modified: 22 Apr 2020 08:48
URI: https://eref.uni-bayreuth.de/id/eprint/54564