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Investigating the Co-Creation of IT Consulting Service Value : Empirical Findings of a Matched Pair Analysis

Title data

Oesterle, Severin ; Buchwald, Arne ; Urbach, Nils:
Investigating the Co-Creation of IT Consulting Service Value : Empirical Findings of a Matched Pair Analysis.
In: Electronic Markets. (2020) .
ISSN 1422-8890

Official URL: Volltext

Project information

Project title:
Project's official titleProject's id
Projektgruppe WI DigitalisierungNo information

Abstract in another language

Digitalization is increasingly and broadly impacting on companies throughout all industries. To cope with digital transformation, organizations need specific IT skills and often face a bottleneck between required and existing capabilities. Thus, organizations revert to support from IT consultants. However, such collaborations need to create value so as to make client organizations future-proof in the long term. We therefore need a better understanding of how value is created in IT consulting projects. We build on service-dominant (S-D) logic as the theory base and evaluate our structural model, which explains IT consulting service value based on 77 matched pairs of IT consulting projects using structural equation modeling. We provide empirical support for the assumptions of S-D logic in the IT consulting industry and reveal determinants that significantly contribute to the overall IT consulting service value. Our results contribute to the ongoing discourse in the S-D logic literature and provide meaningful insights for practice.

Further data

Item Type: Article in a journal
Refereed: Yes
Keywords: Value co-creation; Service-dominant logic; Matched pair approach; IT consulting services
Institutions of the University: Faculties > Faculty of Law, Business and Economics > Department of Business Administration
Faculties > Faculty of Law, Business and Economics > Department of Business Administration > Professor Information Systems Management and Strategic IT Management
Faculties > Faculty of Law, Business and Economics > Department of Business Administration > Professor Information Systems Management and Strategic IT Management > Professor Information Systems Management and Strategic IT Management - Univ.-Prof. Dr. Nils Urbach
Research Institutions
Research Institutions > Affiliated Institutes
Research Institutions > Affiliated Institutes > Fraunhofer Project Group Business and Information Systems Engineering
Research Institutions > Affiliated Institutes > FIM Research Center Finance & Information Management
Faculties
Faculties > Faculty of Law, Business and Economics
Result of work at the UBT: Yes
DDC Subjects: 000 Computer Science, information, general works > 004 Computer science
300 Social sciences > 330 Economics
Date Deposited: 15 Jun 2020 06:58
Last Modified: 23 Sep 2020 09:35
URI: https://eref.uni-bayreuth.de/id/eprint/55489