Titlebar

Export bibliographic data
Literature by the same author
plus on the publication server
plus at Google Scholar

 

Mitigating the negative consequences of ICT use : the moderating effect of active-functional and dysfunctional coping

Title data

Becker, Julia ; Derra, Nicholas Daniel ; Regal, Christian ; Kühlmann, Torsten M.:
Mitigating the negative consequences of ICT use : the moderating effect of active-functional and dysfunctional coping.
In: Journal of Decision Systems. (2021) .
ISSN 1246-0125

Official URL: Volltext

Abstract in another language

With progressing digitalization, negative consequences resulting from the use of information and communication technologies at work are an important topic of debate. With this paper, we contribute to the current discourse by examining how employees mitigate technostress. We transfer theory from psychology to information systems literature by investigating a moderated mediation model where coping was conceptualized as a personal resource in line with the job demands-resources model. The moderating effects of two different reactive coping strategies—active-functional and dysfunctional—were investigated within a final sample of 3,362 German knowledge workers. We found a competitive mediation effect where the direct effect of demands on productivity is of opposite direction as the indirect effect. Both active-functional and dysfunctional coping reduce the extent to which demands lead to strain. The contribution of this paper for technostress research is discussed and implications for future research are given. Recommendations for employers and employees are highlighted.

Further data

Item Type: Article in a journal
Refereed: Yes
Keywords: negative consequences of ICT use; technostress; strain; coping; active-functional coping; dysfunctional coping
Institutions of the University: Faculties > Faculty of Law, Business and Economics > Department of Business Administration
Faculties > Faculty of Law, Business and Economics > Department of Business Administration > Chair Business Administration XVII - Information Systems and Value-Based Business Process Management
Faculties > Faculty of Law, Business and Economics > Department of Business Administration > Chair Business Administration XVII - Information Systems and Value-Based Business Process Management > Chair Information Systems and Value-Based Business Process Management - Univ.-Prof. Dr. Maximilian Röglinger
Research Institutions
Research Institutions > Affiliated Institutes
Research Institutions > Affiliated Institutes > Fraunhofer Project Group Business and Information Systems Engineering
Research Institutions > Affiliated Institutes > FIM Research Center Finance & Information Management
Faculties
Faculties > Faculty of Law, Business and Economics
Result of work at the UBT: No
DDC Subjects: 000 Computer Science, information, general works > 004 Computer science
300 Social sciences > 330 Economics
Date Deposited: 01 Apr 2021 07:09
Last Modified: 04 May 2021 05:16
URI: https://eref.uni-bayreuth.de/id/eprint/64543