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The Five Diamond Method for Explorative Business Process Management

Title data

Grisold, Thomas ; Groß, Steven ; Stelzl, Katharina ; vom Brocke, Jan ; Mendling, Jan ; Röglinger, Maximilian ; Rosemann, Michael:
The Five Diamond Method for Explorative Business Process Management.
In: Business & Information Systems Engineering. Vol. 63 (2021) .
ISSN 1867-0202
DOI: https://doi.org/10.1007/s12599-021-00703-1

Project information

Project title:
Project's official titleProject's id
Projektgruppe WI InnovationsmanagementNo information
Projektgruppe WI Wertorientiertes ProzessmanagementNo information

Abstract in another language

Explorative business process management (BPM) is attracting increasing interest in the literature and professional practice. Organizations have recognized that a focus on operational efficiency is no longer sufficient when disruptive forces can make the value proposition of entire processes obsolete. So far, however, research on how to create entirely new processes has remained largely conceptual, leaving it open how explorative BPM can be put into practice. Following the design science research paradigm and situational method engineering, we address this research gap by proposing a method called the Five Diamond Method. This method guides explorative BPM activities by supporting organizations in identifying opportunities from business and technology trends and integrating them into business processes with novel value propositions. The method is evaluated against literature-backed design objectives and competing artefacts, qualitative data gathered from BPM practitioners, as well as a pilot study and two real-world applications. This research provides two contributions. First, the Five Diamond Method broadens the scope of BPM by integrating prescriptive knowledge from innovation management. Second, the method supports capturing emerging opportunities arising from changing customer needs and digital technologies.

Further data

Item Type: Article in a journal
Refereed: Yes
Keywords: Business process management; Explorative BPM; Ambidextrous BPM; Innovation management; Digital technologies; Design science research; Situational method engineering
Institutions of the University: Faculties > Faculty of Law, Business and Economics > Department of Business Administration
Faculties > Faculty of Law, Business and Economics > Department of Business Administration > Chair Business Administration XVII - Information Systems and Value-Based Business Process Management
Faculties > Faculty of Law, Business and Economics > Department of Business Administration > Chair Business Administration XVII - Information Systems and Value-Based Business Process Management > Chair Information Systems and Value-Based Business Process Management - Univ.-Prof. Dr. Maximilian Röglinger
Profile Fields > Emerging Fields > Innovation and Consumer Protection
Research Institutions
Research Institutions > Affiliated Institutes
Research Institutions > Affiliated Institutes > Fraunhofer Project Group Business and Information Systems Engineering
Research Institutions > Affiliated Institutes > FIM Research Center Finance & Information Management
Result of work at the UBT: Yes
DDC Subjects: 000 Computer Science, information, general works > 004 Computer science
300 Social sciences > 330 Economics
Date Deposited: 09 Jul 2021 09:36
Last Modified: 09 Jul 2021 09:36
URI: https://eref.uni-bayreuth.de/id/eprint/66518