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Drivers and Barriers of the Digital Innovation Process : Case Study Insights from a German Public University

Title data

Kleider, Emil ; Kreuzer, Thomas ; Lösser, Benedict ; Oberländer, Anna Maria ; Eymann, Torsten:
Drivers and Barriers of the Digital Innovation Process : Case Study Insights from a German Public University.
In: Polyvyanyy, Artem ; Wynn, Moe Thandar ; Van Looy, Amy ; Reichert, Manfred (ed.): Business Process Management : 19th International Conference, BPM 2021, Rome, Italy, September 06–10, 2021, Proceedings. - Cham, Schweiz : Springer International Publishing , 2021 . - pp. 437-454 . - (Information Systems and Applications, incl. Internet/Web, and HCI ; 12875 ) (Lecture Notes in Computer Science ; 12875)
ISBN 978-3-030-85469-0
DOI: https://doi.org/10.1007/978-3-030-85469-0

Official URL: Volltext

Abstract in another language

Due to growing digital opportunities, persistent legislative pressure, and recent challenges in the wake of the COVID-19 pandemic, public universities need to engage in digital innovation (DI). While society expects universities to lead DI efforts, the successful development and implementation of DIs, particularly in administration and management contexts, remains a challenge. In addition, research lacks knowledge on the DI process at public universities, while further understanding and guidance are needed. Against this backdrop, our study aims to enhance the understanding of the DI process at public universities by providing a structured overview of corresponding drivers and barriers through an exploratory single case study. We investigate the case of a German public university and draw from primary and secondary data of its DI process from the development of three specific digital process innovations. Building upon Business Process Management (BPM) as a theoretical lens to study the DI process, we present 13 drivers and 17 barriers structured along the DI actions and BPM core elements. We discuss corresponding findings and provide related practice recommendations for public universities that aim to engage in DI. In sum, our study contributes to the explanatory knowledge at the convergent interface between DI and BPM in the context of public universities

Further data

Item Type: Article in a book
Refereed: Yes
Keywords: Digital Innovation; Digital Innovation Process; Process Innovation; Public University; Case Study
Institutions of the University: Faculties > Faculty of Law, Business and Economics > Department of Business Administration
Faculties > Faculty of Law, Business and Economics > Department of Business Administration > Chair Business Administration XVII - Information Systems and Value-Based Business Process Management
Research Institutions
Research Institutions > Affiliated Institutes
Research Institutions > Affiliated Institutes > Fraunhofer Project Group Business and Information Systems Engineering
Research Institutions > Affiliated Institutes > FIM Research Center Finance & Information Management
Faculties
Faculties > Faculty of Law, Business and Economics
Result of work at the UBT: Yes
DDC Subjects: 000 Computer Science, information, general works > 004 Computer science
300 Social sciences > 330 Economics
Date Deposited: 14 Sep 2021 09:52
Last Modified: 14 Sep 2021 09:52
URI: https://eref.uni-bayreuth.de/id/eprint/67019