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An Assisted Approach to Business Process Redesign

Title data

Fehrer, Tobias ; Fischer, Dominik Andreas ; Leemans, Sander J. J. ; Röglinger, Maximilian ; Wynn, Moe T.:
An Assisted Approach to Business Process Redesign.
In: Decision Support Systems. Vol. 156 (2022) . - No. 113749.
ISSN 1873-5797
DOI: https://doi.org/10.1016/j.dss.2022.113749

Project information

Project title:
Project's official titleProject's id
Projektgruppe WI Wertorientiertes ProzessmanagementNo information

Abstract in another language

For many organizations, the continuous optimization of their business processes has become a critical success factor. Several related methods exist that enable the step-by-step redesign of business processes. However, these methods are mainly performed manually and require both creativity and business process expertise, which is often hard to combine in practice. To enhance the quality and effectiveness of business process redesign, this paper presents a conceptualization of assisted business process redesign (aBPR). The aBPR concept guides users in improving business processes based on redesign patterns. Depending on the data at hand, the aBPR concept classifies four types of recommendations that differ in their level of automation. Further, this paper proposes a reference architecture that provides operational support for implementing aBPR tools. The reference architecture has been instantiated as a prototype and evaluated regarding its applicability and usefulness in artificial and naturalistic settings by performing an extensive real-world case study at KUKA and interviewing experts from research and practice.

Further data

Item Type: Article in a journal
Refereed: Yes
Keywords: Business Process Redesign; Reference Architecture; User Guidance; Business Process Management
Institutions of the University: Faculties > Faculty of Law, Business and Economics > Department of Business Administration
Faculties > Faculty of Law, Business and Economics > Department of Business Administration > Chair Business Administration XVII - Information Systems and Value-Based Business Process Management
Faculties > Faculty of Law, Business and Economics > Department of Business Administration > Chair Business Administration XVII - Information Systems and Value-Based Business Process Management > Chair Information Systems and Value-Based Business Process Management - Univ.-Prof. Dr. Maximilian Röglinger
Research Institutions
Research Institutions > Affiliated Institutes
Research Institutions > Affiliated Institutes > Fraunhofer Project Group Business and Information Systems Engineering
Research Institutions > Affiliated Institutes > FIM Research Center Finance & Information Management
Faculties
Faculties > Faculty of Law, Business and Economics
Result of work at the UBT: Yes
DDC Subjects: 000 Computer Science, information, general works > 004 Computer science
300 Social sciences > 330 Economics
Date Deposited: 18 Mar 2022 08:11
Last Modified: 30 Mar 2022 12:08
URI: https://eref.uni-bayreuth.de/id/eprint/68933