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Love at First Sight? : A User Experience Study of Self-Sovereign Identity Wallets

Title data

Sartor, Sebastian ; Sedlmeir, Johannes ; Rieger, Alexander ; Roth, Tamara:
Love at First Sight? : A User Experience Study of Self-Sovereign Identity Wallets.
In: Proceedings of the 30th European Conference on Information Systems (ECIS). - Timișoara, Romania , 2022

Project information

Project title:
Project's official titleProject's id
Projektgruppe WI BLockchain-LaborNo information

Abstract in another language

Today’s systems for digital identity management exhibit critical security, efficiency, and privacy issues. A new paradigm, called Self-Sovereign Identity (SSI), addresses these shortcomings by equipping users with mobile wallets and empowering them to manage their digital identities. Various companies and governments back this paradigm and promote its development and diffusion. User experience often plays a subordinate role in these efforts, even though it is crucial for user satisfaction and adoption. We thus conduct a comprehensive user experience study of four prominent SSI wallets using a mixed-method approach that involves moderated and remote interviews and the User Experience Questionnaire (UEQ). We find that the examined wallets already provide a decent level of user experience, yet further improvements need to be done. In particular, the examined wallets do not make their novelty and benefits sufficiently apparent to users. Our analysis contributes to user experience research and offers guidance for SSI practitioners.

Further data

Item Type: Article in a book
Refereed: Yes
Keywords: Digital Wallet Apps; Decentralized Digital Identity; Digital Identity Management; Verifiable Credentials; Usability; User Experience Questionnaire (UEQ); UX
Institutions of the University: Faculties > Faculty of Law, Business and Economics > Department of Business Administration
Faculties > Faculty of Law, Business and Economics > Department of Business Administration > Chair Business Administration XVII - Information Systems and Value-Based Business Process Management
Research Institutions
Research Institutions > Affiliated Institutes
Research Institutions > Affiliated Institutes > Fraunhofer Project Group Business and Information Systems Engineering
Research Institutions > Affiliated Institutes > FIM Research Center Finance & Information Management
Faculties
Faculties > Faculty of Law, Business and Economics
Result of work at the UBT: Yes
DDC Subjects: 000 Computer Science, information, general works > 004 Computer science
300 Social sciences > 330 Economics
Date Deposited: 02 May 2022 09:17
Last Modified: 08 Aug 2022 12:35
URI: https://eref.uni-bayreuth.de/id/eprint/69515