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How to Measure ECM Success

Title data

vom Brocke, Jan ; Herbst, Andrea ; Urbach, Nils:
How to Measure ECM Success.
In: BPTrends. (2014) Issue 6 .

Official URL: Volltext

Abstract in another language

In an earlier Column I discussed the importance of enterprise content management (ECM) in Business Process Management (see vom Brocke, 2013). This note follows up on this discussion by presenting recent work on the measurement of ECM success, and I team up with Andrea Herbst from the University of Liechtenstein and Nils Urbach from the University of Bayreuth, with whom I jointly do research in this area. ECM systems are important enablers in designing new and improved processes over contents’ entire life cycle. By implementing an ECM system, organizations hope to improve their content-management practices and overall process performance, but the question remains concerning how successful ECM systems are in fulfilling this expectation. This Column presents a tool that can be used to answer this question.

Further data

Item Type: Article in a journal
Refereed: No
Institutions of the University: Faculties > Faculty of Law, Business and Economics > Department of Business Administration
Faculties > Faculty of Law, Business and Economics > Department of Business Administration > Professorship Business Information Systems and strategic IT management
Faculties > Faculty of Law, Business and Economics > Department of Business Administration > Professorship Business Information Systems and strategic IT management > Professorship Business Informations Systems and strategic IT management - Univ.-Prof. Dr. Nils Urbach
Research Institutions
Research Institutions > Affiliated Institutes
Research Institutions > Affiliated Institutes > Fraunhofer Project Group Business and Information Systems Engineering
Research Institutions > Affiliated Institutes > FIM Research Center Finance & Information Management
Faculties
Faculties > Faculty of Law, Business and Economics
Result of work at the UBT: Yes
DDC Subjects: 000 Computer Science, information, general works > 004 Computer science
300 Social sciences > 330 Economics
Date Deposited: 01 Apr 2015 12:18
Last Modified: 23 Jul 2018 09:10
URI: https://eref.uni-bayreuth.de/id/eprint/7913