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Industry-Specificity of Employee Portal Success : A Multi-Group Comparison

Title data

Urbach, Nils ; Smolnik, Stefan ; Riempp, Gerold:
Industry-Specificity of Employee Portal Success : A Multi-Group Comparison.
2010
Event: 16th Americas Conference on Information Systems (AMCIS) , 12.-15. Aug. 2010 , Lima, Peru.
(Conference item: Conference , Paper )

Official URL: Volltext

Abstract in another language

The purpose of this study is to gain a better understanding of employee portal success and to investigate the industry differences with regard to the success factors. We introduce a theoretical model for this that is based on the DeLone and McLean IS Success Model, which considers the specific requirements of employee portals. We tested the associations between our model’s different success dimensions by using more than 6,000 employees’ responses that were collected in a survey of 22 companies across different industries participating in an international benchmarking study. Furthermore, we analyzed potential industry differences by means of a multi-group comparison. We applied structural equation modeling to carry out the data analysis. The study’s results indicate that, besides the factors contributing to the success of IS in general, other success dimensions – like the quality of the collaboration and process support – have to be considered when aiming for a successful employee portal. The results of the multi-group comparison further indicate that the impacts of the success factors differ in intensity and significance between the industries in our sample. The study’s findings make it possible for practitioners to understand the industry-specific levers with which to improve their employee portals and to prioritize their investments accordingly. By empirically validating a comprehensive success model for employee portals, the study's results advance the theoretical development in this area and present a basis for further research in this field.

Further data

Item Type: Conference item (Paper)
Refereed: Yes
Institutions of the University: Faculties > Faculty of Law, Business and Economics > Department of Business Administration
Faculties > Faculty of Law, Business and Economics > Department of Business Administration > Professorship Business Information Systems and strategic IT management
Faculties > Faculty of Law, Business and Economics > Department of Business Administration > Professorship Business Information Systems and strategic IT management > Professorship Business Informations Systems and strategic IT management - Univ.-Prof. Dr. Nils Urbach
Research Institutions
Research Institutions > Affiliated Institutes
Research Institutions > Affiliated Institutes > Fraunhofer Project Group Business and Information Systems Engineering
Research Institutions > Affiliated Institutes > FIM Research Center Finance & Information Management
Faculties
Faculties > Faculty of Law, Business and Economics
Result of work at the UBT: No
DDC Subjects: 000 Computer Science, information, general works > 004 Computer science
300 Social sciences > 330 Economics
Date Deposited: 07 Apr 2015 07:00
Last Modified: 07 Apr 2015 07:00
URI: https://eref.uni-bayreuth.de/id/eprint/7976