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The Business Value of Process Flexibility : An Optimization Model and its Application in the Service Sector

Title data

Afflerbach, Patrick ; Kastner, Gregor ; Krause, Felix ; Röglinger, Maximilian:
The Business Value of Process Flexibility : An Optimization Model and its Application in the Service Sector.
In: Business & Information Systems Engineering. Vol. 6 (2014) Issue 4 . - pp. 203-214.
ISSN 1867-0202
DOI: https://doi.org/10.1007/s12599-014-0333-5

Abstract in another language

Promising to cope with increasing demand variety and uncertainty, flexibility in general and process flexibility in particular are becoming ever more desired corporate capabilities. During the last years, the business process management and the production/operations management communities have proposed numerous approaches that investigate how to valuate and determine an appropriate level of process flexibility. Most of these approaches are very restrictive regarding their application domain, neglect characteristics of the involved processes and outputs other than demand and capacity, and do not conduct a thorough economic analysis of process flexibility. Against this backdrop, the authors propose an optimization model that determines an appropriate level of process flexibility in line with the principles of value-based business process management. The model includes demand uncertainty, variability, criticality, and similarity as process characteristics. The paper also reports on the insights gained from applying the optimization model to the coverage switching processes of an insurance broker pool company.

Further data

Item Type: Article in a journal
Refereed: Yes
Keywords: Business process management; Flexibility; Optimization model; Value-based management
Institutions of the University: Faculties > Faculty of Law, Business and Economics > Department of Business Administration
Faculties > Faculty of Law, Business and Economics > Department of Business Administration > Professorship Business Information Systems and Value Oriented Process Management
Faculties > Faculty of Law, Business and Economics > Department of Business Administration > Professorship Business Information Systems and Value Oriented Process Management > Professorship Business Information Systems and Value Oriented Process Management - Univ.-Prof. Dr. Maximilian Röglinger
Research Institutions
Research Institutions > Affiliated Institutes
Research Institutions > Affiliated Institutes > Fraunhofer Project Group Business and Information Systems Engineering
Research Institutions > Affiliated Institutes > FIM Research Center Finance & Information Management
Faculties
Faculties > Faculty of Law, Business and Economics
Result of work at the UBT: No
DDC Subjects: 000 Computer Science, information, general works > 004 Computer science
300 Social sciences > 330 Economics
Date Deposited: 08 Apr 2015 06:47
Last Modified: 23 Jul 2018 09:01
URI: https://eref.uni-bayreuth.de/id/eprint/8249