Collaborating for Digital Transformation in Public Administration : A Framework for Efficacy Factors

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García González, Anaís ; Homafar, Jonathan ; Kreuzer, Thomas ; Kron, Louisa:
Collaborating for Digital Transformation in Public Administration : A Framework for Efficacy Factors.
In: Proceedings of the 34th European Conference on Information Systems (ECIS). - Mailand, Italien , 2026

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Abstract

Public agencies know that digital transformation (DT) is highly important and depends on interor-ganisational collaboration. Yet, DT within public administration represents both a challenge and an enabler. Previous research has shown that, besides collaboration, digital resources, which encom-pass digital assets and digital capabilities, serve as the cornerstones of DT. However, it fails to ac-count for public administration specifics, since the literature mainly focuses on the private sector. We examine the context of DT in public administration to identify the factors that establish the foun-dation for effective collaboration between agencies. Anchored in 20 semi-structured interviews with German public administration employees, we propose the Coordination, Cooperation, and Co-Execution (CCC) framework, which structures efficacy factors that enable effective collaboration in interorganisational public agency DT initiatives. Our insights strengthen our understanding of DT and collaboration within public administrations. Thereby, we help to understand, explain, and ad-vance successful DT initiatives that include interorganisational collaboration.