Process Improvement Roadmapping - How to Max Out Your Process

Titelangaben

Linhart, Alexander ; Manderscheid, Jonas ; Röglinger, Maximilian ; Schlott, Helen:
Process Improvement Roadmapping - How to Max Out Your Process.
In: Proceedings of the 36th International Conference on Information Systems (ICIS). - Fort Worth, USA , 2015
ISBN 978-0-9966831-1-1

Volltext

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Abstract

Process improvement is the most value-adding activity in the BPM lifecycle. Despite the mature body of knowledge related to process improvement, there is a lack of prescrip-tive knowledge that takes a single-process/multi-project perspective, covers a broad range of improvement opportunities, and accounts for the characteristics of the process in focus. Against this background, we propose a decision model that helps determine an optimal process improvement roadmap in line with the principles of project portfolio selection and value-based management. A process improvement roadmap is a set of improvement projects scheduled to multiple planning periods, each of which enhances the performance of the process in focus. The decision model particularly considers pro-cess characteristics that reflect how work is performed and organized. These character-istics are inspired by established industrialization strategies, i.e., automation, sourcing, flexibility, and standardization. As for evaluation, we report on feature comparison, an expert interview, prototype construction, and a demonstration example.