Should We Stay or Should We Go? Analyzing Continuance of Cloud Enterprise Systems

Title data

Walther, Sebastian ; Sedera, Darshana ; Urbach, Nils ; Eymann, Torsten ; Otto, Boris ; Sarker, Saonee:
Should We Stay or Should We Go? Analyzing Continuance of Cloud Enterprise Systems.
In: Journal of Information Technology Theory and Application. Vol. 19 (2018) Issue 2 . - pp. 57-88.
ISSN 1532-4516

Official URL:

Abstract in another language

As cloud computing has become a mature technology broadly being adopted by companies across all industries, cloud service providers are increasingly turning their attention to retaining their customers. However, only little research has been conducted on investigating the antecedents of service continuance in an organizational context. To address this gap in research, we carried out a quantitative-empirical study. We developed a conceptual model that builds on previous research on organizational level continuance. We tested this model, using survey data gathered from decision makers of companies which have adopted cloud enterprise systems. The data was analyzed using PLS. The results show that continuance intention can be predicted both by socio-organizational and technology-related factors, explaining 55.9% of the dependent variable’s variance. Besides cloud-specific findings, the study also enhances knowledge in organizational level system continuance as well as its connection to IS success.

Further data

Item Type:	Article in a journal
Refereed:	Yes
Keywords:	Cloud computing; Enterprise systems; Organizational-level analysis; Organizational benefits; IS success
Institutions of the University:	Faculties > Faculty of Law, Business and Economics > Department of Business Administration Faculties > Faculty of Law, Business and Economics > Department of Business Administration > Chair Business Administration VII - Information Systems Management Faculties > Faculty of Law, Business and Economics > Department of Business Administration > Chair Business Administration VII - Information Systems Management > Chair Business Administration VII - Information Systems Management - Univ.-Prof. Dr. Torsten Eymann Faculties > Faculty of Law, Business and Economics > Department of Business Administration > Professor Information Systems Management and Strategic IT Management Faculties > Faculty of Law, Business and Economics > Department of Business Administration > Former Professors > Professor Information Systems Management and Strategic IT Management - Univ.-Prof. Dr. Nils Urbach Profile Fields > Emerging Fields > Innovation and Consumer Protection Research Institutions Research Institutions > Affiliated Institutes Research Institutions > Affiliated Institutes > Fraunhofer Project Group Business and Information Systems Engineering Research Institutions > Affiliated Institutes > FIM Research Center Finance & Information Management Faculties Faculties > Faculty of Law, Business and Economics Profile Fields Profile Fields > Emerging Fields Faculties > Faculty of Law, Business and Economics > Department of Business Administration > Former Professors
Result of work at the UBT:	Yes
DDC Subjects:	000 Computer Science, information, general works > 004 Computer science 300 Social sciences > 330 Economics
Date Deposited:	09 Jan 2018 12:47
Last Modified:	14 Jan 2022 11:10
URI:	https://eref.uni-bayreuth.de/id/eprint/41571