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Feedback and Performance in Crowd Work : A Real Effort Experiment

Title data

Straub, Tim ; Gimpel, Henner ; Teschner, Florian ; Weinhardt, Christof:
Feedback and Performance in Crowd Work : A Real Effort Experiment.
In: Proceedings of the 22nd European Conference on Information Systems (ECIS). - Tel Aviv, Israel , 2014
ISBN 978-0-9915567-0-0

Official URL: Volltext

Abstract in another language

Online labor markets gain momentum: Frequently, requesters post micro-tasks and workers choose which tasks to complete for a payment. In virtual, short-lived, and commonly one-shot labor relations, one challenge is to properly incentivize worker effort and quality of work. We present a real effort experiment on a crowd work platform studying the effect of feedback on worker performance. Rank order tournaments might or might not disclose a worker’s current competitive position. One might expect that feedback on the competitive position spurs competition and, in effect, effort and performance. On the contrary, we find evidence that in rank order tournaments, performance feedback tends to have a negative impact on workers’ performance. This effect is mediated by task completion. Furthermore when playing against strong competitors, feedback makes workers more likely to quit the task altogether and, thus, show lower performance. When the competitors are weak, workers tend to complete the task but with reduced effort. Thus, providing performance feedback might not be advisable in crowd labor markets.

Further data

Item Type: Article in a book
Refereed: Yes
Keywords: Crowdsourcing; Online Labor; Performance Feedback; Rank Order Tournament; Real Effort Experiment
Institutions of the University: Faculties > Faculty of Law, Business and Economics > Department of Business Administration
Research Institutions
Research Institutions > Affiliated Institutes
Research Institutions > Affiliated Institutes > FIM Research Center Finance & Information Management
Faculties > Faculty of Law, Business and Economics
Result of work at the UBT: No
DDC Subjects: 000 Computer Science, information, general works > 004 Computer science
300 Social sciences > 330 Economics
Date Deposited: 14 Sep 2018 06:53
Last Modified: 14 Jun 2022 09:52