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Individualized Quality-Differentiated Services : A Market Model and Comparison of Negotiation Mechanisms

Title data

Haak, Steffen ; Gimpel, Henner:
Individualized Quality-Differentiated Services : A Market Model and Comparison of Negotiation Mechanisms.
In: Proceedings of the 11th International Conference on Wirtschaftsinformatik (WI). - Leipzig, Germany , 2013

Official URL: Volltext

Abstract in another language

Individualized services are common in distributed computing systems: Consumers demand custom solutions and service providers tailor their offering. In negotiating a service contract, providers and consumers frequently fail in identifying the optimal combination of non-functional properties and price. A key reason is that negotiators simultaneously try to create and claim value leading to strategic bidding and inefficient outcomes. We present a theoretical comparison of three negotiation mechanisms in the scenario of self-interested, rational agents bilaterally negotiating over service quality and price. Two mechanisms are stylized representations of mechanisms commonly used in theory and practice, one is newly introduced. The mechanisms are characterized in terms of truthfulness of agents, efficiency of outcomes, and distribution of welfare. The analysis is an extension to the field of bilateral multi-attribute negotiations, relevant for researchers and practitioners designing markets for individualized IT services and for human and computer agents acting in such markets.

Further data

Item Type: Article in a book
Refereed: Yes
Keywords: Consumerization; Service Quality; Service Management; Negotiation Strategy; Automated Negotiation
Institutions of the University: Faculties > Faculty of Law, Business and Economics > Department of Business Administration
Research Institutions
Research Institutions > Affiliated Institutes
Research Institutions > Affiliated Institutes > FIM Research Center Finance & Information Management
Faculties > Faculty of Law, Business and Economics
Result of work at the UBT: No
DDC Subjects: 000 Computer Science, information, general works > 004 Computer science
300 Social sciences > 330 Economics
Date Deposited: 14 Sep 2018 07:27
Last Modified: 04 Oct 2022 07:46