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Value-Based Process Improvement

Title data

Bolsinger, Manuel ; Bewernik, Marc-Andre ; Buhl, Hans Ulrich:
Value-Based Process Improvement.
In: Tuunainen, Virpi (ed.): Proceedings of the 19th European Conference on Information Systems (ECIS 2011) : Helsinki, Finland, June 9 - 11, 2011. - Helsinki , 2011 . - 14 S.
ISBN 978-952-60-3574-1

Official URL: Volltext

Abstract in another language

For years, “improving business processes” has been and is the primary business priority of IT. In business process management (BPM), common criteria to evaluate the improvement of a process are time, costs, customer satisfaction and output quality. In contrast, the management of companies focuses on increasing the company’s value, using a value-based management approach, which is hard to be linked to these criteria. A value-based process improvement can alleviate this drawback by incorporating value-based management into the area of BPM. In this paper we introduce, based on the design science paradigm, an approach that is suitable for the value-based improvement of processes. Demonstrating the feasibility and the advantage of our approach, we show its applicability within a real world scenario and evaluate it by comparing it to a competing work in the field of value-based process management

Further data

Item Type: Article in a book
Refereed: Yes
Keywords: Process improvement; Design Science Research; Value-based process management
Institutions of the University: Faculties > Faculty of Law, Business and Economics > Department of Business Administration
Research Institutions
Research Institutions > Affiliated Institutes
Research Institutions > Affiliated Institutes > Fraunhofer Project Group Business and Information Systems Engineering
Research Institutions > Affiliated Institutes > FIM Research Center Finance & Information Management
Faculties > Faculty of Law, Business and Economics
Result of work at the UBT: No
DDC Subjects: 000 Computer Science, information, general works > 004 Computer science
300 Social sciences > 330 Economics
Date Deposited: 13 Mar 2019 11:20
Last Modified: 13 Apr 2022 09:16