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How Adolescents Cope With Technostress : A Mixed-Methods Approach

Title data

Schmidt, Marco ; Frank, Lukas ; Gimpel, Henner:
How Adolescents Cope With Technostress : A Mixed-Methods Approach.
In: International Journal of Electronic Commerce. Vol. 25 (2021) Issue 2 . - pp. 154-180.
ISSN 1557-9301

Official URL: Volltext

Project information

Project title:
Project's official title
Project's id
Projektgruppe WI Digital Life
No information

Abstract in another language

A broad stream of research strives to understand stress directly or indirectly resulting from the use of information and communication technology (ICT), commonly referred to as technostress or digital stress. Technostress has been deemed relevant for both work-related and private use of ICT. A group, which is at high risk of suffering from the consequences of technostress, is adolescents because they grow up using ICT daily and are still developing their identity, acquiring mental strength, and adopting essential social skills. Our research combines qualitative and quantitative studies and contributes to understanding what strategies adolescents use to cope with the demands of ICT use. In qualitative workshops with adolescents and enriched by literature, we collect 30 coping responses in five categories. A subsequent quantitative study finds gender- and age-related differences in adolescents’ perception of technostress and concludes that adolescents as a group activate a broad portfolio of coping responses. An exploratory factor analysis reveals five factors underlying adolescents’ activation of coping responses: Avoid Stressful ICT, Follow the Rules, Use ICT Consciously, Contain Negative Emotions, and Acquire ICT. We find that the coping responses related to the Avoid Stressful ICT factor are significantly more common among girls than boys and derive that adolescents who own more devices might have a lower tendency to Follow the Rules. A joint analysis of coping responses and technostress creators reveals that, not surprisingly, coping increases with higher intensity of technostress, but some coping responses break out of this pattern. With this research, we contribute to the theoretical and empirical understanding of an important phenomenon associated with digitalization’s dark sides (technostress coping) in an important yet frequently omitted population (adolescents aged 10 to 17 years). Future research may build on our work and investigate further parameters determining differences in adolescents’ coping behavior.

Further data

Item Type: Article in a journal
Refereed: Yes
Keywords: Adolescent stress; coping behavior; technostress; technostress coping
Institutions of the University: Faculties > Faculty of Law, Business and Economics > Department of Business Administration
Research Institutions
Research Institutions > Affiliated Institutes
Research Institutions > Affiliated Institutes > Fraunhofer Project Group Business and Information Systems Engineering
Research Institutions > Affiliated Institutes > FIM Research Center Finance & Information Management
Faculties > Faculty of Law, Business and Economics
Result of work at the UBT: Yes
DDC Subjects: 000 Computer Science, information, general works > 004 Computer science
300 Social sciences > 330 Economics
Date Deposited: 09 Jul 2021 08:59
Last Modified: 22 Dec 2021 14:17