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Life is a Journey in Smart and Sustainable Districts

Title data

Graf-Drasch, Valerie ; Meindl, Oliver ; Voucko-Glockner, Hannes:
Life is a Journey in Smart and Sustainable Districts.
In: Proceedings of the 17th International Conference on Wirtschaftsinformatik (WI). - Nürnberg, Germany , 2022

Official URL: Volltext

Abstract in another language

Worldwide, cities grapple with the expectation of putting the brakes on climate change. Before acting, smart districts often serve as a testing bed for strategies towards carbon-neutrality. Ifeffective, scale-up agendas at city-level are formulated. Smart districts are touted for their sustainability lever, as their core rationale is encouraging residents to use ‘smart energy technologies’which increase efficiency or integrate renewable energy sources. The primary focus of these districts is on technical implementations of available sustainability servicesinstead of orienting their service-portfolio around citizens. The result is a mismatch of supply and demand of sustainability-inducingservices.We take ina customer journey perspectivewhen searching for literature and conducting qualitative interviews. Results reveal a framework for mapping service touchpoints into citizen journeys. The framework is meant to benefit district planners to tailor their serviceselectionto meet their citizens’ needs andexploit the district’s sustainability potential at the citizen interface.

Further data

Item Type: Article in a book
Refereed: Yes
Keywords: Smart City; Smart District; Sustainability; Citizens; Customer Journey
Institutions of the University: Faculties > Faculty of Law, Business and Economics > Department of Business Administration
Research Institutions
Research Institutions > Affiliated Institutes
Research Institutions > Affiliated Institutes > Fraunhofer Project Group Business and Information Systems Engineering
Research Institutions > Affiliated Institutes > FIM Research Center Finance & Information Management
Faculties > Faculty of Law, Business and Economics
Result of work at the UBT: No
DDC Subjects: 000 Computer Science, information, general works > 004 Computer science
300 Social sciences > 330 Economics
Date Deposited: 09 Dec 2021 11:57
Last Modified: 04 Aug 2022 06:57