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Strathern, Wienke ; Ghawi, Raji ; Schönfeld, Mirco ; Pfeffer, Jürgen:
Identifying lexical change in negative word-of-mouth on social media.
In: Social Network Analysis and Mining.
Bd. 12
(2022)
Heft 1
.
- No. 59.
ISSN 1869-5469
DOI: https://doi.org/10.1007/s13278-022-00881-0
Abstract
Negative word-of-mouth is a strong consumer and user response to dissatisfaction. Moral outrages can create an excessive collective aggressiveness against one single argument, one single word, or one action of a person resulting in hateful speech. In this work, we examine the change of vocabulary to explore the outbreak of online firestorms on Twitter. The sudden change of an emotional state can be captured in language. It reveals how people connect with each other to form outrage. We find that when users turn their outrage against somebody, the occurrence of self-referencing pronouns like ‘I’ and ‘me’ reduces significantly. Using data from Twitter, we derive such linguistic features together with features based on retweets and mention networks to use them as indicators for negative word-of-mouth dynamics in social media networks. Based on these features, we build three classification models that can predict the outbreak of a firestorm with high accuracy.
Weitere Angaben
| Publikationsform: | Artikel in einer Zeitschrift |
|---|---|
| Begutachteter Beitrag: | Ja |
| Institutionen der Universität: | Fakultäten > Sprach- und Literaturwissenschaftliche Fakultät Fakultäten > Sprach- und Literaturwissenschaftliche Fakultät > Juniorprofessur Datenmodellierung und interdisziplinäre Wissensgenerierung Fakultäten > Sprach- und Literaturwissenschaftliche Fakultät > Juniorprofessur Datenmodellierung und interdisziplinäre Wissensgenerierung > Juniorprofessur Datenmodellierung und interdisziplinäre Wissensgenerierung - Juniorprof. Dr. Mirco Schönfeld Fakultäten |
| Titel an der UBT entstanden: | Ja |
| Themengebiete aus DDC: | 000 Informatik,Informationswissenschaft, allgemeine Werke > 004 Informatik |
| Eingestellt am: | 08 Jun 2022 07:33 |
| Letzte Änderung: | 08 Jun 2022 07:33 |
| URI: | https://eref.uni-bayreuth.de/id/eprint/69983 |