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How Does Successful Coping Change Appraisal and User Responses?

Title data

Weinert, Christoph ; Schoch, Manfred:
How Does Successful Coping Change Appraisal and User Responses?
In: Proceedings of the 43rd International Conference on Information Systems (ICIS). - Copenhagen, Denmark , 2022

Official URL: Volltext

Project information

Project title:
Project's official title
Project's id
Projektgruppe WI Digital Life
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Abstract in another language

Technostress research asserts that the use of information systems (IS) can be challenging or hindering. Previous literature has mostly focused on the challenge or hindrance subprocesses. However, research suggests that these subprocesses may interact with each other. Positive user responses can be derived from events that were originally perceived as hindering. The present research-in-progress paper focuses on this interaction. We investigate whether successful coping – the elimination of a stressful IS use situation – leads to positive user responses in the hindering subprocess. Therefore, we develop an online experiment, which emulates different IS use situations. A hindrance techno-stressor situation (HTS), a control situation without a techno-stressor (non-HTS), and one in which users can successfully cope with the hindrance techno-stressor (SC). The experiment allows us to analyze the interactions between the subprocesses. We expect to contribute to the literature on technostress and IS coping by focusing on the interaction between the two subprocesses.

Further data

Item Type: Article in a book
Refereed: Yes
Keywords: Successful Coping; Challenge and Hindrance Technostress; Eustress; Distress; Positive and Negative Emotions; Online Experiment
Institutions of the University: Faculties > Faculty of Law, Business and Economics > Department of Business Administration
Research Institutions
Research Institutions > Affiliated Institutes
Research Institutions > Affiliated Institutes > Fraunhofer Project Group Business and Information Systems Engineering
Research Institutions > Affiliated Institutes > FIM Research Center Finance & Information Management
Faculties > Faculty of Law, Business and Economics
Result of work at the UBT: No
DDC Subjects: 000 Computer Science, information, general works > 004 Computer science
300 Social sciences > 330 Economics
Date Deposited: 18 Jan 2023 08:43
Last Modified: 18 Jan 2023 08:43