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A Maturity Model for Assessing the Digitalization of Public Health Agencies : Development and Evaluation

Title data

Doctor, Eileen ; Eymann, Torsten ; Fürstenau, Daniel ; Gersch, Martin ; Hall, Kristina ; Kauffmann, Anna Lina ; Schulte-Althoff, Matthias ; Schlieter, Hannes ; Stark, Jaennette ; Wyrtki, Katrin:
A Maturity Model for Assessing the Digitalization of Public Health Agencies : Development and Evaluation.
In: Business & Information Systems Engineering. Vol. 65 (2023) . - pp. 539-554.
ISSN 1867-0202
DOI: https://doi.org/10.1007/s12599-023-00813-y

Project information

Project title:
Project's official title
Project's id
Projektgruppe WI Digital Society
No information

Abstract in another language

Requests for a coordinated response during the COVID-19 pandemic revealed the limitations of locally-operating public health agencies (PHAs) and have resulted in a growing interest in their digitalization. However, digitalizing PHAs – i.e., transforming them technically and organizationally – toward the needs of both employees and citizens is challenging, especially in federally-managed local government settings. This paper reports on a project that develops and evaluates a continuous (vs. a staged) maturity model, the PHAMM, for digitalizing PHAs as a cornerstone of a digitally resilient public health system in the future. The model supports a coordinated approach to formulating a vision and structuring the steps toward it, engaging employees along the transformation journey necessary for a federally-managed field. Further, it is now being used to allocate substantial national funds to foster digitalization. By developing the model in a coordinated approach and using it for distributing federal resources, this work expands the potential usage cases for maturity models. The authors conclude with lessons learned and discuss how the model can incentivize local digitalization in federal fields.

Further data

Item Type: Article in a journal
Refereed: Yes
Keywords: Maturity Model; Public Health Agencies; Digitalization
Institutions of the University: Faculties > Faculty of Law, Business and Economics > Department of Business Administration
Faculties > Faculty of Law, Business and Economics > Department of Business Administration > Chair Business Administration VII - Information Systems Management and Digital Society
Faculties > Faculty of Law, Business and Economics > Department of Business Administration > Chair Business Administration VII - Information Systems Management and Digital Society > Chair Business Administration VII - Information Systems Management and Digital Society - Univ.-Prof. Dr. Torsten Eymann
Research Institutions
Research Institutions > Affiliated Institutes
Research Institutions > Affiliated Institutes > Branch Business and Information Systems Engineering of Fraunhofer FIT
Research Institutions > Affiliated Institutes > FIM Research Center for Information Management
Faculties
Faculties > Faculty of Law, Business and Economics
Result of work at the UBT: Yes
DDC Subjects: 000 Computer Science, information, general works > 004 Computer science
300 Social sciences > 330 Economics
Date Deposited: 26 Jun 2023 07:11
Last Modified: 23 Jan 2024 08:08
URI: https://eref.uni-bayreuth.de/id/eprint/81394