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Through the Lens of Cognitive Functions and Contextual Factors : A Study of the Action Potentials of Artificial Intelligence in Business Process Management

Title data

Meierhöfer, Simon ; Dorner, Claudius-Merlin:
Through the Lens of Cognitive Functions and Contextual Factors : A Study of the Action Potentials of Artificial Intelligence in Business Process Management.
In: Proceedings of the 18th International Conference on Wirtschaftsinformatik (WI). - Paderborn, Germany , 2023

Project information

Project title:
Project's official title
Project's id
Projektgruppe WI Künstliche Intelligenz
No information
Projektgruppe WI Wertorientiertes Prozessmanagement
No information

Abstract in another language

Artificial intelligence (AI) is currently one of the most prevalent technological breakthroughs. The nature of AI provides a multitude of action potentials in business process management (BPM). However, the diversity and complexity of underlying tools and methods of AI make it difficult for organizations to determine appropriate use cases in business processes, the central unit of BPM. At this point, organizations lack knowledge on how to conceptualize the use of AI in BPM. Against this background, we investigate the action potentials of individual cognitive functions of AI across different contextual factors of business processes by combining an online survey with an interview study by means of a mixed - methods approach. The results provide researchers and practitioners with a comprehensive overview of the action potentials of AI in BPM.

Further data

Item Type: Article in a book
Refereed: Yes
Keywords: Artificial Intelligence; Business Process Management; Cognitive Functions; Contextual Factors
Institutions of the University: Faculties > Faculty of Law, Business and Economics > Department of Business Administration
Faculties > Faculty of Law, Business and Economics > Department of Business Administration > Chair Business Administration XVII - Information Systems and Value-Based Business Process Management
Faculties > Faculty of Law, Business and Economics > Department of Business Administration > Chair Business Administration XVII - Information Systems and Value-Based Business Process Management > Chair Information Systems and Value-Based Business Process Management - Univ.-Prof. Dr. Maximilian Röglinger
Research Institutions
Research Institutions > Affiliated Institutes
Research Institutions > Affiliated Institutes > Branch Business and Information Systems Engineering of Fraunhofer FIT
Research Institutions > Affiliated Institutes > FIM Research Center for Information Management
Faculties
Faculties > Faculty of Law, Business and Economics
Result of work at the UBT: Yes
DDC Subjects: 000 Computer Science, information, general works > 004 Computer science
300 Social sciences > 330 Economics
Date Deposited: 06 Sep 2023 06:23
Last Modified: 17 Nov 2023 09:58
URI: https://eref.uni-bayreuth.de/id/eprint/86767