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Not Here, but There : Human Resource Allocation Patterns

Title data

Goel, Kanika ; Fehrer, Tobias ; Röglinger, Maximilian ; Wynn, Moe T.:
Not Here, but There : Human Resource Allocation Patterns.
In: Di Francescomarino, Chiara ; Burattin, Andrea ; Janiesch, Christian ; Sadiq, Shazia (ed.): Business Process Management : Proceedings of the 21st International Conference on Business Process Management (BPM). - Cham : Springer , 2023 . - pp. 377-394 . - (Lecture Notes in Computer Science ; 14159 )
ISBN 978-3-031-41619-4
DOI: https://doi.org/10.1007/978-3-031-41620-0_22

Official URL: Volltext

Project information

Project title:
Project's official title
Project's id
Projektgruppe WI Wertorientiertes Prozessmanagement
No information

Abstract in another language

The digital age entails challenges that pressure organisations to redesign their business processes for improved performance. A significant aspect of this effort is the appropriate assignment of human resources – or people – to tasks. Despite the importance, there is a lack of structured guidance on allocating people to tasks considering various performance considerations such as time, cost, quality and flexibility. This paper presents 15 human resource allocation patterns organised into five categories: resource capability, utilisation, reorganisation, productivity and collaboration. The pattern collection is designed to offer guidance on diverse strategies for human resource allocation, focusing on process redesign for performance improvement from a resource perspective. The research was conducted in a two-phase approach. In the first phase, a literature review was conducted to identify existing resource patterns and practices, synthesised into an initial catalogue of human resource allocation patterns. In the second phase, this catalogue was evaluated through expert interviews with ten practitioners. The patterns provide a repository of knowledge guiding academics and practitioners on different ways a person can be assigned to a task for improved process efficiency. These patterns form a strong foundation for future research in the area of human-centred business process redesign.

Further data

Item Type: Article in a book
Refereed: Yes
Keywords: Process improvement; Allocation patterns; Human resource; BPM
Institutions of the University: Faculties > Faculty of Law, Business and Economics > Department of Business Administration
Faculties > Faculty of Law, Business and Economics > Department of Business Administration > Chair Business Administration XVII - Information Systems and Value-Based Business Process Management
Faculties > Faculty of Law, Business and Economics > Department of Business Administration > Chair Business Administration XVII - Information Systems and Value-Based Business Process Management > Chair Information Systems and Value-Based Business Process Management - Univ.-Prof. Dr. Maximilian Röglinger
Research Institutions
Research Institutions > Affiliated Institutes
Research Institutions > Affiliated Institutes > Branch Business and Information Systems Engineering of Fraunhofer FIT
Research Institutions > Affiliated Institutes > FIM Research Center for Information Management
Faculties
Faculties > Faculty of Law, Business and Economics
Result of work at the UBT: Yes
DDC Subjects: 000 Computer Science, information, general works > 004 Computer science
300 Social sciences > 330 Economics
Date Deposited: 11 Sep 2023 09:34
Last Modified: 13 Sep 2023 09:37
URI: https://eref.uni-bayreuth.de/id/eprint/86831