Literature by the same author
plus at Google Scholar

Bibliografische Daten exportieren

Managing the Inner Workings of Collective Intelligence Approaches for Wicked Problems : An Assessment Model and Evaluation

Title data

Gimpel, Henner ; Laubacher, Robert ; Parak, Dominik ; Schoch, Manfred ; Wöhl, Moritz:
Managing the Inner Workings of Collective Intelligence Approaches for Wicked Problems : An Assessment Model and Evaluation.
In: Communications of the Association for Information Systems. Vol. 52 (2023) . - pp. 1068-1090.
ISSN 1529-3181

Project information

Project title:
Project's official title
Project's id
Projektgruppe WI Digital Life
No information

Abstract in another language

Ill-defined and complex problems that affect multiple stakeholders with potentially conflicting perspectives are often referred to as wicked problems. The utilization of collective intelligence (CI) via web-based platforms is a promising approach for addressing such wicked problems. The management of these information systems would benefit from evidence-based decision support regarding facilitation and improvement efforts. However, to date, there is no suitable model to guide such efforts. Existing approaches address specific applications or cover certain assessment areas but do not provide a holistic perspective. Meanwhile, research offers substantial insights into best practices for addressing wicked problems and running CI applications. This paper develops an assessment model comprising five central suc-cess dimensions for information systems that address wicked problems. Their subdimensions and associated meas-urement metrics allow for evidence-driven facilitation and improvement of CI applications for wicked problems. Apart from the model’s capability to improve future runs and processes, it also offers the potential to provide immediate in-sights for facilitation efforts during runtime. The model was validated with a platform dealing with the assessment of risks presented by global climate change. This evaluation generated strong evidence for the model’s applicability and usefulness.

Further data

Item Type: Article in a journal
Refereed: Yes
Keywords: Assessment model; Collective intelligence; Crowdsourcing; Mass collaboration; Decision-support; Wicked problems
Institutions of the University: Faculties > Faculty of Law, Business and Economics > Department of Business Administration
Research Institutions
Research Institutions > Affiliated Institutes
Research Institutions > Affiliated Institutes > Branch Business and Information Systems Engineering of Fraunhofer FIT
Research Institutions > Affiliated Institutes > FIM Research Center for Information Management
Result of work at the UBT: No
DDC Subjects: 000 Computer Science, information, general works > 004 Computer science
300 Social sciences > 330 Economics
Date Deposited: 12 Oct 2023 05:25
Last Modified: 12 Oct 2023 05:25